Lead Registration Representative

Schuylkill • Whitehall, PA

3d • Onsite

About The Position

Coordinates and performs administrative functions associated with daily operations at assigned regional registration locations and serves as a resource for front-line colleagues. Develops and provides education and support, identifies gaps in standard work, and creates and implements standard work. Serves as the primary resource for registration processes, regulatory and departmental requirements, performance measures, insurance, and related activities. Creates and monitors assigned team schedules to ensure adequate daily coverage.

Requirements

• Associate’s degree in healthcare or a related field, or a high school diploma/GED and four years of prior experience in customer service or another role overseeing work processes.
• Three years of experience in healthcare, customer service, or an educational environment overseeing work processes.
• Ability to multitask and handle interruptions with ease.
• Ability to adapt to constant change in a healthcare setting.
• Proficiency in Microsoft Office, technology, and software applications.
• Ability to travel to multiple locations.
• Ability to schedule a large group of colleagues across multiple shifts and locations.
• Strong time-management, organization, and priority-setting skills; ability to work independently and take initiative.
• Ability to communicate effectively, verbally and in writing, with patients, families, colleagues, and all levels of leadership.
• Pennsylvania driver’s license.

Nice To Haves

• Bachelor’s degree in healthcare or a related field.
• Ability to understand medical terminology.

Responsibilities

• Oversee registration performance standards, including work queue productivity, regulatory requirements, and registration standard work, and identify areas for improvement.
• Serve as a primary resource for registration processes, regulatory and department requirements, performance measures, insurance, and other registration-related activities.
• Coordinate orientation, ongoing training, and education within assigned registration areas to ensure quality, accuracy, and proper completion of registration requirements.
• Manage daily staffing across multiple locations within the assigned region and perform registration functions as needed.
• Develop and implement registration standard work, and educate the team about updates and new initiatives.
• Develop department-specific orientation training schedules and records for new colleagues, and ensure timely completion.
• Review and update assigned work queues daily.
• Collaborate with clinical leaders to support timely patient access and with other department colleagues to provide exceptional experiences for patients and colleagues.
• Create and monitor assigned team schedules to ensure adequate coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree