Registration Representative

AdventHealth•Orlando, FL

5d•Onsite

About The Position

The Registration Representative works at AdventHealth Sports Med and Rehab East Orlando in Orlando, Florida. This role supports patient access and clinic operations by managing patient registration, scheduling, insurance verification, authorizations, and collections. The representative serves as a liaison for patients and families and collaborates with clinical teams and physician offices to help ensure timely care and complete documentation. The position is full-time, with a day shift schedule of 9:30 a.m. to 6:30 p.m. Monday through Thursday and 8:30 a.m. to 5:30 p.m. Friday. The pay range is $15.61 to $24.97.

Requirements

High school graduate or equivalent.
At least 1 year of customer service experience.
Ability to serve as a hospital liaison for patients and families and use discretion with confidential personnel- or patient-related matters.
Strong multitasking skills and ability to respond appropriately to multiple simultaneous demands and changing needs.
Self-motivated and able to think quickly.
Computer skills, including Outlook, Microsoft Word, Excel, Microsoft Office applications, and the ability to use multiple computer systems and applications.
Ability to communicate professionally in English, including reading, writing, spelling, and verbal communication.
Proficient typing speed.
Strong customer service and satisfaction skills and commitment to quality service for internal and external customers.
Understanding of revenue cycle processes, including registration, insurance verification, coding, and billing.
Understanding of regulatory guidelines such as CMS and HIPAA.
Basic knowledge of medical business office procedures and coding.
Detail-oriented, with problem-solving skills, flexibility, and ability to adapt to change.
Ability to interpret and explain insurance benefits and confidently and professionally discuss patient financial responsibility and collection goals.

Nice To Haves

Associate degree.
At least 1 year of relevant health care experience.
At least 1 year of direct Patient Access and collections experience.
Basic Life Support (BLS) / CPR certification.
Bilingual.

Responsibilities

Review schedules and perform eligibility and benefits verification and re-verification for patient visits, ensuring authorizations and pre-certifications are correct.
Work daily error reports, enter accurate data, and document attempts to collect or obtain missing documentation.
Monitor patient wait and registration times and collaborate with clinical teams to reduce barriers to delayed care.
Serve as a patient liaison and collaborate with clinical teams and physician offices to complete and submit required documents, including plans of care, status reports, and authorization forms.
Screen and assist incoming telephone calls and visitors, routing them to appropriate personnel.
Schedule patients according to department, insurance, and physician protocols; collect relevant clinical information and verify order accuracy.
Register patients for services, ensuring accurate demographic and account information.
Explain authorizations, pre-certifications, benefit limitations, and patient financial responsibility, and collect patient payments.
Explain charges and payment options and programs, and collect amounts due at the time of service.
Meet or exceed established accuracy standards and upfront collection goals.
Perform other duties as assigned.