Registration Representative

UMass Memorial Health•Milford, MA

5d•$15 - $28•Onsite

About The Position

Under the general direction of the Registration Services Team Lead, Lead Registrar, Supervisor, Manager, and/or Director, the Registration Representative performs complex duties related to patient registration. The role gathers and enters patient demographic and insurance information, verifies coverage and authorization requirements, coordinates and schedules patient services, and collects patient payments. It also handles admissions, bed control, transfers, discharges, patient valuables, clerical tasks, records, and revenue-cycle work queues. The position works indoors in a hospital outpatient and Emergency Department environment. The schedule is Monday through Friday and weekends, with scheduled hours of 8:00 a.m. to 4:30 p.m.; the listed shift is a day shift. The position is scheduled for 24 hours. The hiring range is $15.00–$27.74 based on a full-time schedule of 40 hours per week; compensation for reduced schedules is prorated. A signing bonus may be available, subject to eligibility confirmation by the Recruitment Team.

Requirements

High school graduate or GED.
Proficient data-entry skills with attention to detail.
Computer skills, including use of Windows and the ability to navigate.
Verbal and written customer-service skills with a variety of internal and external customers.
Ability to work in a high-volume, team-oriented environment.
English speaking, reading, and writing skills.

Nice To Haves

Associate degree or certificate in a healthcare-related field.
One to two years of data-entry and/or customer-service experience.
Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
Previous insurance-verification experience.
Bilingual speaking, reading, and writing skills.
Demonstrated knowledge of medical terminology.
An equivalent combination of education and experience may be substituted for the listed requirements when it provides proficiency in the areas of responsibility, unless certification, licensure, or registration is required.

Responsibilities

Accurately obtain and enter demographic, insurance, and other patient information into the patient registration and scheduling system; collect required patient or witness signatures on paperwork such as HIPAA and Consent to Treat forms.
Obtain and verify insurance coverage, follow insurer guidelines for pre-authorization, pre-certification, and referrals, and follow up to correct discrepancies.
Obtain and verify workers’ compensation and automobile coverage when required.
Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments.
Complete Emergency Department and Labor & Delivery demographic and insurance collection and arrival tasks.
Coordinate the provision of multiple services to patients.
Collect patient liabilities, including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances, prior to or on the date of service as appropriate.
Perform Surgical Day admissions.
Perform bed control, transfer, discharge, and admission tasks.
Provide patients with standard information about preparation for scheduled procedures and services.
Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
Maintain accurate and timely records, logs, files, and related information.
Complete online death certificate registry entries.
Receive and secure patient valuables.
Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
Comply with departmental policies, procedures, objectives, and health and safety requirements; attend meetings, conferences, and seminars as required or directed.
Demonstrate quality improvement in daily operations and contribute to a professional, respectful, tolerant, civil, and accepting environment.
Maintain regular, reliable, and predictable attendance and perform other similar duties as required or directed.