PTOT Registration Representative Lead

The Christ Hospital Health Network•OH, OH

About The Position

The PTOT Registration Representative Lead serves as a role model for team members and promotes awareness and understanding of positive ethical and moral principles consistent with the mission, vision, and values of The Christ Hospital Health Network while performing all PTOT Registration Representative functions. The Lead trains new and current team members, coordinates schedules and coverage, opens and closes the office, and maintains office equipment and supply inventory to support effective operations. The role coordinates front-office schedules, manages coverage and task assignments, and assumes responsibility for the office in the manager’s absence. It also covers registration vacancies as needed and may require travel to various sites. Registration duties include greeting patients and visitors, checking patients in and out, verifying insurance, completing paperwork, responding to inquiries, collecting payments, maintaining and reconciling the cash drawer, verifying referrals and pre-certifications, scheduling appointments, and handling calls and correspondence. The Lead follows patient privacy, information security, organizational, and department policies and provides patients with information about their rights and responsibilities.

Requirements

High school diploma or GED required.
Basic clerical and data-entry skills required.

Nice To Haves

One year of medical office experience preferred.
Epic experience preferred.
Knowledge of Ohio and Kentucky insurance plans preferred.
Knowledge of Ohio and Kentucky insurance verification processes for various plans preferred.

Responsibilities

Ensures new team member orientation and training is completed and takes ownership of the new-hire experience.
Provides ongoing training to associates.
Coordinates front-office staff schedules, including PTOS/PTOU management and coverage; assigns tasks and assumes responsibility for the office in the manager’s absence.
Maintains a flexible schedule and travels to various sites.
Covers registration vacancies as staffing levels require.
Performs opening and closing procedures as required by the site.
Communicates office supply needs to the appropriate party.
Supports changing conditions productively and encourages others to do the same.
Promotes team goals and creates a trusting climate within the department.
Maintains cooperative relationships with Office Managers and other department leaders and works with them to identify and implement efficiencies, economies, and best practices.
Greets visitors and patients.
Performs patient check-in and check-out, including full registration when necessary.
Determines and verifies insurance coverage.
Completes required patient paperwork.
Responds to patient inquiries.
Collects co-pays and outstanding balances and obtains, records, or updates patient signatures.
Maintains the cash drawer and reconciles balances.
Verifies referrals and performs pre-certifications as needed.
Manages daily scheduling of evaluation and follow-up appointments as needed.
Schedules appointments to optimize patient satisfaction, provider time, and treatment-space utilization.
Answers telephone calls and directs them to appropriate staff.
Receives and routes messages, correspondence, and administrative documents to appropriate staff.
Performs phone system and answering-service functions.
Follows TCH HIPAA policies to protect patient privacy and information security policies to keep patient information secure.
Follows Christ Hospital Health Network policies and procedures and individual department guidelines.
Provides patients with information about their rights and responsibilities.
Performs other duties as assigned by the manager.