Lead Registration Representative

Lehigh Valley Health Network • Walnutport, PA

4d • Onsite

About The Position

Coordinates and performs administrative functions associated with daily operations at assigned regional registration locations and serves as a resource for front-line colleagues. Develops and provides education and support, identifies gaps in standard work, and creates and implements standard work. Serves as the primary resource for registration, regulatory and departmental requirements, performance measures, insurance, and other registration-related activities. Creates and monitors team schedules daily to ensure adequate coverage.

Requirements

• Associate degree in healthcare or a related field, or a high school diploma/GED and four years of prior experience in customer service or another role overseeing work processes.
• Three years of experience in healthcare, customer service, or an educational environment overseeing work processes.
• Ability to multitask and handle interruptions with ease.
• Ability to adapt to constant change in a healthcare setting.
• Proficiency in Microsoft Office, technology, and software applications.
• Ability to travel to multiple locations.
• Ability to schedule a large group of colleagues across multiple shifts and locations.
• Strong time management, organization, and priority-setting skills; ability to work independently.
• Effective verbal and written communication with patients, families, colleagues, and all levels of leadership.
• Pennsylvania driver's license.

Nice To Haves

• Bachelor’s degree in healthcare or a related field.
• Ability to understand medical terminology.

Responsibilities

• Oversee registration performance standards, including work queue productivity, regulatory requirements, and registration standard work; identify areas for improvement.
• Serve as a primary resource for registration, regulatory and departmental requirements, performance measures, insurance, and other registration-related activities.
• Provide orientation, ongoing training, and education within assigned registration areas to support quality, accuracy, and proper completion of registration requirements.
• Manage daily staffing across multiple locations in the assigned region and perform registration functions as needed.
• Develop and implement registration standard work and educate the team about updates and new initiatives.
• Develop department-specific orientation training schedules and records for new colleagues and ensure timely completion.
• Review and update assigned work queues daily.
• Collaborate with clinical leaders to support timely patient access and work with other department colleagues to provide exceptional experiences for patients and colleagues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree