Lead Registration

Dallas Regional Medical Center•Mesquite, TX

5d•Onsite

About The Position

The Lead Registration role oversees and supports the admitting team’s daily workflow to ensure smooth patient check-in. The position handles accurate entry and verification of patient information, insurance details, and required documentation, and troubleshoots complex registration, insurance eligibility, and authorization issues. The Lead Registration also trains new staff, assists with scheduling, maintains customer service standards, and coordinates with clinical teams and billing to resolve account issues and support compliance and quality. The position is full-time at Dallas Regional Medical Center in Mesquite, Texas. Shifts are variable and are eight hours, scheduled Friday through Sunday.

Requirements

High school diploma or equivalent required.
Extensive knowledge of Patient Access required.
Exceptional interpersonal and organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical and problem-solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

Lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check-in.
Enter and verify patient information, insurance details, and required documentation accurately.
Troubleshoot complex registration, insurance eligibility, and authorization issues.
Train new staff, help with scheduling, and maintain strong customer service standards.
Coordinate with clinical teams and billing to resolve account issues and support compliance and quality.