Lead Registration

Prime Healthcare•Mesquite, TX

4d•Onsite

About The Position

The Lead Registration role supports and oversees the admitting team’s daily workflow to ensure smooth patient check-in. The position handles accurate entry and verification of patient information, insurance details, and documentation; troubleshoots complex registration, eligibility, and authorization issues; and helps train and schedule staff. It also coordinates with clinical teams and billing to resolve account issues and support compliance and quality while maintaining strong customer service standards. The role is full time, with variable shifts consisting of 8-hour shifts on Friday through Sunday, at Dallas Regional Medical Center in Mesquite, Texas.

Requirements

High school diploma or equivalent required.
Extensive knowledge of Patient Access required.
Exceptional interpersonal and organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical and problem-solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

Lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check-in.
Enter and verify patient information, insurance details, and documentation accurately.
Troubleshoot complex registration, insurance eligibility, and authorization issues.
Train new staff and help with scheduling.
Maintain strong customer service standards.
Coordinate with clinical teams and billing to resolve account issues and support compliance and quality.