Lead Receptionist

CenterWell•Atlanta, GA

12d•$39,000 - $49,400

About The Position

The Lead Receptionist is responsible for front desk operations at a healthcare facility, creating a welcoming experience for patients while supporting the medical team with administrative work. The role includes advanced and specialized administrative, operational, and customer-support responsibilities requiring independent initiative and judgment. The Lead Receptionist provides administrative support and team leadership within a physician practice or center, and may travel to support multiple centers. The role makes decisions about daily priorities for an administrative work group and/or external vendors, coordinates work activities, monitors progress toward schedules and goals, and may oversee others or own a primary administrative process or program. Work is performed within broad guidelines with little oversight. This is a patient-facing role and part of the company's Tuberculosis (TB) screening program. Candidates selected for the role will be required to undergo TB screening. The position is scheduled for 40 hours per week. The listed annual base-pay range is $39,000–$49,400, with eligibility for a bonus incentive plan based on company and/or individual performance.

Requirements

High school diploma or GED.
At least 1 year of medical reception experience.
Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.
Passion for contributing to an organization focused on continuously improving patient experiences and care.
Excellent customer service and phone etiquette.
Team-oriented approach and positive attitude.
Ability to multitask in a fast-paced environment.
Attention to detail and strong organizational skills.
Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.
Must undergo TB screening if selected, as the role is patient-facing and covered by the company's TB screening program.

Nice To Haves

Experience leading a team or department.
Bilingual in English and Spanish.

Responsibilities

Welcome patients and visitors professionally in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Maintain and update patient records accurately and confidentially using EMR and CRM systems.
Keep patient accounts updated and, where applicable, collect copayments at the time of visits.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Provide administrative support, monitor performance metrics, conduct team huddles, and take on center administration duties when the Center Administrator is absent.
Serve as a subject matter expert for the receptionist team and provide training and guidance.
Travel as needed to support multiple centers.
Address and resolve patient or staff issues, escalations, and complaints.
Coordinate work activities and monitor progress toward schedules and goals; oversee others and/or serve as the administrative owner of a process or program.