Lead Receptionist

Gurwin Jewish Nursing & Rehabilitation Center•Commack, NY

19h•Onsite

About The Position

Gurwin Healthcare System is seeking a friendly, professional, organized, and dependable Lead Front Desk Receptionist for its facility in Commack, New York. The role is the welcoming point of contact for residents, families, visitors, vendors, and staff, and oversees daily front desk operations in a healthcare environment. The Lead Receptionist also supports and guides reception staff and performs administrative, recordkeeping, and coordination duties.

Requirements

Previous receptionist or administrative experience.
Excellent communication and customer service skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office and general computer skills, including Microsoft Excel.
Ability to work in a fast-paced healthcare environment.
Professional appearance, positive attitude, and compassionate approach.
Strong interpersonal skills, professionalism, and patience, including the ability to navigate varying personalities and interactions.
High school diploma or GED.

Nice To Haves

Supervisory or leadership experience.
Nursing home or healthcare experience.

Responsibilities

Oversee and coordinate daily front desk operations.
Greet residents, families, visitors, and vendors in a warm and professional manner.
Answer and direct incoming telephone calls.
Manage visitor sign-in procedures and maintain accurate visitor records.
Assist with administrative duties, scheduling, and clerical tasks.
Provide guidance and support to front desk reception staff.
Communicate effectively with facility departments and management.
Maintain an organized and welcoming reception area.
Handle inquiries and concerns with courtesy, discretion, and professionalism.
Sort mail for the Center and residents.
Select, train, and orient new receptionists.
Develop performance standards and evaluate other receptionists.
Respond to emergency calls by following established protocol.
Coordinate the resident newspaper delivery system.
Maintain the photo log and updated resident records for the Scandent system.
Maintain updated resident room, admission, and discharge lists.
Manage incoming deliveries for residents, families, and staff members.
Maintain safety for visitors and residents entering and exiting the building.
Maintain the pet visitor record file.

Benefits

Medical insurance through Anthem Blue Cross Blue Shield for eligible employees, with a family option.
Fitness reimbursement program.
Wellness discounts.
Dental insurance through MetLife.
Vision insurance through MetLife.
Accrued holiday, personal, and vacation time.
Payout for unused sick time for employees who qualify.
Flexible Spending Account for medical and/or dependent care.
Long-term disability insurance for employees who qualify, at no cost to the employee.
Life insurance equal to the employee’s annual salary, at no cost to the employee.
National Employee Assistance Program at no cost to the employee.
Childcare, membership, and program discounts at specified YJCC locations.
Tax-deferred annuity plan with automatic 3% employee contribution and a 4% employer contribution after one year of service, subject to graded vesting.
Tuition reimbursement up to $5,000 per year.
Sign-on bonus for specified clinical positions.
Employee referral bonus for specified clinical positions.
On-site Starbucks café.
Staff cafeteria with subsidized pricing.
Employee perks including holiday gift cards, system-wide annual BBQ and winter celebrations, meals, treats, and other themed staff events.
Discounts and added-value offers from outside corporations.