Lead Receptionist

CenterWell•Atlanta, GA

11d

About The Position

The Lead Receptionist is responsible for front desk operations at a healthcare facility and helps provide patients with a smooth, welcoming experience. The role greets patients, schedules appointments, handles inquiries, maintains patient records, and supports the medical team with administrative tasks. It also takes ownership of advanced and specialized administrative, operational, and customer-support responsibilities that require independent initiative and judgment. The Lead Receptionist provides administrative support and team leadership within a physician practice or center. The position may include monitoring performance metrics, conducting team huddles, handling center administration duties when the Center Administrator is absent, and traveling to support multiple centers. It serves as a subject matter expert for the receptionist team, providing training and guidance as needed. The role works within broad guidelines with little oversight, coordinates daily work priorities and activities, monitors progress toward schedules and goals, and may oversee others or own a main administrative process or program. This is a patient-facing role and is part of the company’s Tuberculosis (TB) screening program. Selected candidates will be required to undergo TB screening. The position is scheduled for 40 hours per week and is eligible for a bonus incentive plan based on company and/or individual performance. The stated annual pay range is $39,000–$49,400; actual pay may vary based on location and job-related qualifications.

Requirements

High school diploma or GED.
At least 1 year of medical reception experience.
Experience with a value-based care model.
Knowledge of medical terminology.
Experience with electronic medical record (EMR) systems.
Passion for contributing to an organization focused on continuously improving patient experiences and care.
Excellent customer service skills and phone etiquette.
Team-oriented approach and positive attitude.
Ability to multitask in a fast-paced environment.
Strong attention to detail and organizational skills.
Knowledge of Microsoft Office, including Word, Excel, Outlook, and Access.
Ability to undergo TB screening if selected for this patient-facing role.

Nice To Haves

Experience leading a team or department.
Bilingual in English and Spanish.

Responsibilities

Welcome patients and visitors professionally in person and over the phone.
Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
Maintain and update patient records accurately and confidentially using EMR and CRM systems.
Keep patient accounts updated and, when applicable, collect copayments at the time of visits.
Answer incoming calls, respond to patient inquiries, and provide general information.
Keep the reception area tidy, sanitized, and stocked with necessary materials.
Provide administrative support, including monitoring performance metrics and conducting team huddles.
Take on center administration duties when the Center Administrator is absent.
Serve as a subject matter expert for the receptionist team and provide training and guidance as needed.
Travel to support multiple centers as needed.
Address and resolve patient or staff issues, escalations, and complaints.
Set daily priorities for an administrative work group and/or external vendors, coordinate work activities, and monitor progress toward schedules and goals.
Oversee the work of others and/or serve as the primary administrative owner of a main process or program.