Lead Receptionist

Brookdale Senior Living Inc.•Austin, TX

About The Position

The Lead Receptionist leads the reception area and serves residents, visitors, and staff by providing information and assistance in a friendly, efficient, and courteous manner. The role includes greeting visitors, answering questions, ensuring guests sign in, and answering or directing phone calls to the appropriate residents and staff. The receptionist may also handle community and resident mail, perform basic office or clerical tasks, maintain visitor logs, and respond to resident emergencies by contacting appropriate internal and external parties according to community protocol. Brookdale describes its communities as offering a home-like, comfortable setting, hospitality and neighborliness, and entertaining events and gatherings. The company provides corporate support and training and reports having 589 communities as of November 30, 2025. Base pay is determined by the applicant’s skills and experience, and the role is eligible for team-based bonus opportunities. Benefits vary by employment status.

Requirements

High school diploma or general education degree (GED).
One to two years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Lead the reception area and serve residents, visitors, and staff by providing friendly, efficient, and courteous information and assistance.
Greet visitors entering the community, answer questions, and ensure visitors sign guest sheets.
Answer and direct phone calls to the proper residents and staff.
May sort, deliver, and collect incoming and outgoing community and resident mail.
May perform basic office or clerical functions and maintain visitor logs.
May respond to resident emergencies by contacting appropriate internal and external parties in accordance with community protocol.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional voluntary benefits, including identity theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional voluntary benefits for eligible full-time associates, including accident, critical illness, and hospital indemnity insurance, and a legal plan.
Tuition reimbursement for eligible full-time associates.
Team-based bonus opportunities.
Advance of naturalization application fees, up to $725 less applicable taxes and withholding, for qualified associates who have been with the company for at least one year.