Lead Receptionist

Summit Health•New York, NY

22h•$20 - $22

About The Position

The Lead Receptionist role adds shift-lead duties to the core medical receptionist role. When needed, the Lead Receptionist handles operational managerial tasks, such as managing patient flow and answering patient inquiries, and can open or close the site and complete related procedures. The role may provide coverage when the Practice Manager and Office Supervisor are away, and may require working shifts at sites other than the usual home site.

Requirements

High school degree or GED.
At least 1 year of lead experience in any industry.
A happy, welcoming, can-do attitude with patients and coworkers.
Excellent verbal, written, and interpersonal communication skills.
Detail-oriented and a team player.
Computer proficiency and strong keyboarding skills, approximately 55 words per minute.
Flexible and adaptable in a continuously evolving environment.
Passion for helping others in a healthcare environment.
Ability to interact effectively with physicians, patients, and other staff members.

Nice To Haves

Experience in a high-volume or high-intensity service industry, such as hospitality, restaurants, hospitals, medical offices, or retail.
Bilingual language skills, required or preferred depending on site location.

Responsibilities

Provide coverage when the Practice Manager and Office Supervisor are away for a period of time.
Work shifts at other sites outside the usual home site when required.
Serve as a key holder for opening or closing the site.
Prepare for and complete all tasks needed to open or close a shift.
Assist with or manage patient flow and report surges to the manager.
Monitor and maintain site upkeep and cleanliness during shifts.
Assist physicians in facilitating stat orders.
Escalate operational or HR-related issues to management as they occur while covering a shift.
Complete items on the operational redbook and managers' checklists.
Assist staff with workflow.
Help obtain coverage for scheduling holes if the need arises or is known during the shift.
Train new hires and audit charts in partnership with management.