Lead Program Manager

ePlus • San Ramon, CA

5d

About The Position

The Lead Program Manager serves as a customer-oriented technical liaison among customers’ technical stakeholders, pre-sales engineering, and sales teams. The role supports the regional sales team in developing and capturing revenue within customer accounts by understanding business and technology needs, identifying relevant ePlus products and services, and helping customers develop sustainable IT roadmaps. The position participates throughout the sales cycle, including customer meetings, technical discussions, solution scoping and pricing, and coordination of complex integration solutions across infrastructure, hybrid data centers, orchestration and automation, application migration, and collaboration.

Working with Enterprise Account Executives, Customer Executives, IT professionals, Solution Architects, engineers, consultants, and subject matter experts, the role develops customer relationships, coordinates technical responses, supports issue resolution, and helps guide projects toward successful business outcomes. It also contributes technical guidance and thought leadership, evaluates emerging technologies, supports technology research, and develops customer-facing content and presentations. The role requires organization across multiple complex projects and the ability to communicate effectively across customer and internal teams.

Requirements

• Certifications in applicable technologies are preferred; examples include CCDP, AWS CSA, or ASE/ATP.
• College degree or applicable work experience.
• At least two years of experience designing or implementing complex network or systems/storage solutions.
• At least three years of experience providing pre-sales engineering support.
• Ability to facilitate pre-sales discussions as a liaison among customer and internal teams.
• General understanding of the design, planning, deployment, and support of network engineering; data center connectivity, storage, and business continuity/disaster recovery; collaboration and hybrid work environments; security architecture; software licensing and contracts; and managed service support and engagement.
• Collaborative, customer-oriented, and business-outcome-focused approach.
• Consultative problem-solving skills, including interpersonal, teamwork, leadership, creativity, influencing, and conflict-resolution skills.
• Experience with multi-site, regional, and global rollouts, transformations, and migrations.
• Experience integrating products from different manufacturers into heterogeneous infrastructure.
• Excellent oral, written, interpersonal communication, and presentation skills across organizational boundaries.

Nice To Haves

• Eight or more years of experience designing or implementing complex network or systems/storage solutions.
• Ability to articulate deep technical knowledge of infrastructure services, data center design, and cloud integration for enterprise customers.
• Certifications in applicable technologies, such as CCDP, AWS CSA, or ASE/ATP.

Responsibilities

• Serve as a communication conduit between customer technical stakeholders and internal engineering teams.
• Engage pre-sales engineering to identify opportunities at assigned customers, facilitate issue-resolution discussions, and expedite solutions while providing updates to account management and engineering teams.
• Build relationships with technical stakeholders and identify new or potential opportunities for ePlus technologies.
• Present technology enhancements and emerging technologies to customers onsite or through WebEx.
• Act as a primary interface and trusted advisor at assigned accounts, working with sales executives, IT professionals, and Solution Architects to scope and price strategic solutions and initiatives.
• Co-present project plans and level of effort to customers, guide technical resources, and align work with customer program requirements.
• Coordinate subject matter experts and consolidate, communicate, and convey solution requirements and technical responses.
• Maintain planning and organization across multiple complex projects.
• Facilitate technical scoping and reviews and assist pre-sales engineers and subject matter experts in developing Statements of Work.
• Engage customer operational and technical staff to measure progress on current projects and identify opportunities for ePlus services.
• Use ePlus and partner/vendor thought leadership to build trust with assigned customers.
• Facilitate architecture and customer peer reviews, and document and develop customer-oriented policies during project initiation, status meetings, and milestone sign-offs.
• Evaluate emerging technology and tools and develop business cases for their use.
• Contribute to social media content, including VLOGs, blogs, or YouTube views, on emerging technology and its business implications.
• Provide platform design guidance to local teams, establish technical standards, and lead technology research for security and infrastructure.
• Conduct ePlus-branded customer lunch-and-learns and identify sales opportunities as requested by management.

Benefits

• Medical benefits.
• Financial and other benefits.
• 401(k) eligibility.
• Employee stock purchase program.
• Paid time off benefits, including vacation, sick time, and personal leave.
• Commissions and discretionary bonuses may be included in the compensation structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed