Lead, Program Manager

Best Buddies Int. Inc•Manchester, NH

3d•$44,000 - $48,000

About The Position

The Lead, Program Manager works with communities to advance Best Buddies’ mission through school and community-based Friendship Programs. The role engages people in the mission and supports members as they build more inclusive communities for people with intellectual and developmental disabilities (IDD). It works closely with chapter and community leadership to manage volunteers and provide a high-quality, inclusive, engaging, and volunteer-driven experience. The position recruits, engages, trains, and supports volunteer committees, while building a strategic community base. It develops relationships, identifies potential partnerships and funding sources, identifies event Ambassadors, works with committees to plan and implement state events, and supports chapter onboarding and management. The role also leads program trainings, monitors chapter engagement, supports citizen matches and corporate chapters, represents Best Buddies in the community, assists with fundraising and events, and maintains accurate records and compliance with organizational policies. The role is in the State Operations and Programs department and reports to the Deputy Director, Programs or TBD. The listed salary range is $44,000–$48,000. Frequent travel, evening and weekend work as necessary, use of a personal cell phone, and access to an automobile with applicable insurance or other reliable transportation are required. Best Buddies describes its benefits program as comprehensive and generous, covering financial security, health and wellness, and time off.

Requirements

Bachelor’s degree or 3–4 years of relevant experience in volunteer and committee management.
Experience managing and motivating volunteers.
Comfort engaging with people with IDD, including youth and adults.
Adaptability and ability to develop and balance multiple relationships quickly and effectively and get results from a variety of people.
Basic project and time management skills.
Strong oral and written communication skills, with the ability to adapt, convey information, and influence.
Ability to enhance, improve, and change processes and procedures and resolve tactical and operational issues.
Strong initiative, drive for results, and self-assessment skills.
Ability to work independently and as part of a team.
Understanding of multiple communication platforms and proficient use of social media.
Familiarity with Microsoft Office Suite.
Willingness and ability to travel frequently, use a personal cell phone, and work evenings and weekends as necessary.
Access to an automobile with applicable insurance or other reliable transportation.

Nice To Haves

Best Buddies program experience.

Responsibilities

Recruit, engage, train, and support volunteer committees and build a strategic community base to advance the Best Buddies mission.
Develop and facilitate leadership training tailored to volunteer roles, with a focus on engagement, mission advancement, and participation in Best Buddies initiatives.
Recruit and manage volunteer committees to deliver trainings, manage chapters, and advance the mission.
Evaluate and track chapter engagement in trainings; provide advisor certification and ongoing training opportunities for members and communities.
Develop, lead, plan, and implement community trainings to promote awareness of and engagement in Best Buddies, including corporate partner, Ambassador, and e-Buddies trainings.
Communicate expectations for participation in state events and program initiatives.
Use program analysis to develop support plans and strategic approaches for key volunteers, identifying growth opportunities, training needs, and other ways to advance the mission.
Ensure chapters participate in the Annual Best Buddies Leadership Conference and the state’s Friendship Walk.
Oversee state citizen matches and support and cultivate corporate chapters.
Research social media content opportunities across programs and follow local chapter social media accounts.
Represent Best Buddies programs through public speaking, community involvement, and other initiatives.
Assist in identifying and developing fundraising opportunities and partnerships to support regional events and programmatic support or expansion.
Assist with planning and executing regional events and partnerships as directed by the State/Area Director.
Follow Best Buddies standards, policies, and procedures, including incident reporting requirements.
Maintain the confidentiality of sensitive Best Buddies information and participant personally identifiable information.
Use Bene, Microsoft Outlook, social media, and Salesforce to communicate with participants and the community.
Maintain data integrity and tracking in all systems.
Follow staff professional standards when working with volunteers and participants, including policies concerning social media, office attire, and Best Buddies email accounts.