Lead Program Manager, Technical Services

Syndigo•Chicago, IL

7d•Hybrid

About The Position

Syndigo is seeking a Lead Program Manager, Technical Services to lead delivery of complex, multi-workstream enterprise PXM, PIM, and MDM programs, supporting predictable outcomes and stakeholder confidence. The role owns program planning, execution, governance, financials, and communication across customers, partners, and internal teams. It works closely with Solution Architects, Implementation Leads, Product, Engineering, and Commercial teams, and governs how AI-assisted delivery is planned, measured, and kept compliant across program teams. This is a hybrid position requiring two days per week in the office at Syndigo’s Chicago location. The position is bonus eligible, with a budgeted salary range of $135,000–$150,000 USD and a bonus range of $20,250–$22,500 USD. Individual compensation is determined based on skills, education, experience, and internal equity.

Requirements

10+ years of experience in program or project management for enterprise technology.
A track record delivering large-scale, multi-team, partner-led programs.
Commercial and financial control experience, including forecasting and margin.
Executive-level communication and escalation management.
PMP, PRINCE2, SAFe, or equivalent certification.
Experience delivering PIM, MDM, PXM, or eCommerce programs.
Experience holding System Integrators accountable on shared delivery.
Exposure to AI-assisted delivery planning and governance.

Nice To Haves

Additional language capability, particularly French.

Responsibilities

Own end-to-end delivery of large-scale PXM, PIM, and MDM programs.
Manage program plans, milestones, risks, dependencies, and budgets.
Lead scope definition, change control, and commercial impact assessment.
Coordinate execution across architecture, implementation, product, engineering, and partners.
Run steering committees and communicate status and risk transparently.
Drive forecast accuracy and program financial performance.
Govern how AI-assisted delivery is planned, measured, and kept compliant across program teams.