Technical Services Program Manager

Global Water Center • North Charleston, SC

10d • Remote

About The Position

The Technical Services (TS) Program Manager is a full-time role reporting to the Director of TS. The position serves as a technical resource on water engineering topics, providing technical support and training and leading technical services projects from start to finish. The Program Manager manages scope, schedule, and budget across multiple concurrent engagements, balancing hands-on engineering support with relationship-building and identifying opportunities to grow GWC’s technical services work.

The role supports water-sector partners—including NGOs, governments, and utilities—in designing, maintaining, and monitoring water systems, including Solar Powered Water Systems (SPWS). Depending on partner needs, work may involve utility performance, asset management, non-revenue water management, energy optimization, electromechanical design, remote monitoring, water quality, volumetric water benefit accounting (VWBA), and water resource management. The position also delivers online courses and in-person training, supports project monitoring and impact measurement, and develops partnerships and business opportunities.

GWC describes its environment as fast-paced, dynamic, and highly collaborative, with the flexibility and structure of an early-stage organization. The position is remote for candidates based in the US or Canada, or hybrid with optional office space for those located in Charleston, South Carolina. Travel is anticipated to include approximately four to six international trips of one or two weeks each per year and approximately two US-based domestic trips of one week each per year. GWC was founded on Biblical principles, and its values of love, excellence, and integrity are expected to guide all interactions.

Requirements

• Alignment with GWC’s core values and commitment to eradicating water poverty.
• Bachelor’s degree in engineering.
• At least 5 years of engineering and project management experience.
• Proficiency with office software such as Microsoft Word, Excel, PowerPoint, and Outlook, and engineering tools such as EPANET and AutoCAD.
• Comfort using AI tools to support research, documentation, and workflow efficiency.
• Ability to learn new skills and subject areas quickly.
• Strong relationship-building skills and demonstrated interest in partnership development.
• Team-oriented approach, close attention to detail, and strong analytical skills.
• Ability and willingness to travel internationally, with or without reasonable accommodation.
• Excellent verbal and written communication skills.
• Fluent written and spoken English and Spanish.
• Legal authorization to work in the United States or Canada without sponsorship.
• Ability to safely lift at least 35 pounds.
• Ability to sit for extended periods and perform physical movements including standing, walking, typing, carrying, kneeling, bending, and navigating stairs.
• Ability to work primarily indoors, with occasional outdoor work in varying weather conditions.
• Ability to work outside standard business hours as needed, including occasional evenings and weekends to build relationships.

Nice To Haves

• Professional Engineer (P.E.) certification.
• At least 2 years of engineering experience working in low- and middle-income countries.
• At least 2 years of engineering experience with solar-powered water systems.

Responsibilities

• Provide technical support and mentoring to water-sector partners on designing, maintaining, and monitoring water systems, including Solar Powered Water Systems.
• Apply specialized expertise as needed in areas including utility performance, asset management, non-revenue water management, energy optimization, electromechanical design, remote monitoring, water quality, volumetric water benefit accounting, and water resource management.
• Conduct technical evaluations and assist with design, implementation, design analysis, reviews, and third-party site visits.
• Lead assigned technical services projects end to end, coordinating work across countries and time zones to keep projects within scope, schedule, and budget.
• Identify, monitor, and mitigate project risks, and provide regular status reports to the Director of TS.
• Develop and maintain project monitoring, evaluation, and learning frameworks and support impact measurement in collaboration with the Director of TS.
• Deliver GWC online courses and in-person training in various cultural contexts and geographic locations as needed.
• Build, maintain, and expand relationships with GWC partners and organizations receiving training and technical support.
• Identify and pursue opportunities to support the growth and scale of GWC’s learning and technical services work.
• Work with humility in cross-cultural environments and intentionally address barriers.
• Manage multiple projects and complete work with excellence within agreed scope, schedule, and budget.
• Represent GWC to external audiences, including subject matter experts, partner organizations, and capacity-building customers.
• Model GWC’s values of love, excellence, and integrity in interactions with colleagues, partners, prospects, vendors, and the public.
• Maintain effective communication with partner organizations and team members across countries and time zones.
• Perform other duties as needed or assigned.

Benefits

• Competitive salary and benefits package, including health insurance, retirement plans, and paid time off (PTO).
• Opportunity to make a tangible impact on people living without access to safely managed water.
• Collaboration with a passionate and competent team of professionals.
• Opportunity to shape and influence the company’s core strategy and future direction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level