Technical Services Program Manager

Global Water Center • North Charleston, SC

3d • Remote

About The Position

The Technical Services (TS) Program Manager is a full-time role reporting to the Director of TS. The position provides technical support and training and leads technical services projects from end to end, managing scope, schedule, and budget across concurrent engagements. The role combines water engineering expertise with relationship-building and communication skills, and includes identifying opportunities to support the growth of GWC’s technical services work.

The position is remote for candidates based in the United States or Canada, or hybrid with optional office space for candidates located in Charleston, South Carolina. Travel is expected to include approximately four to six international trips of one or two weeks each per year and approximately two domestic U.S. trips of one week each per year. The work environment is fast-paced, dynamic, collaborative, and cross-cultural. GWC is founded on Christian principles and expects employees to model its core values of love, excellence, and integrity; people of any faith or no faith may contribute to its mission.

Requirements

• Alignment with GWC’s core values and commitment to eradicating water poverty.
• Bachelor’s degree in engineering.
• At least 5 years of engineering and project management experience.
• Proficiency with office software such as Microsoft Word, Excel, PowerPoint, and Outlook, and engineering tools such as EPANET and AutoCAD.
• Comfort using AI tools to support research, documentation, and workflow efficiency.
• Ability to learn new skills and subject areas quickly.
• Strong relationship-building skills and demonstrated interest in partnership development.
• Team-oriented approach, close attention to detail, and strong analytical skills.
• Ability and willingness to travel internationally, with or without reasonable accommodation.
• Excellent verbal and written communication skills.
• Fluent written and spoken English and Spanish.
• Legal authorization to work in the United States or Canada without sponsorship.
• Ability to safely lift at least 35 pounds.
• Ability to sit for extended periods and perform physical movements including standing, walking, typing, carrying, kneeling, bending, and navigating stairs.
• Ability to work primarily indoors, with occasional outdoor work in varying weather conditions.
• Ability to work outside standard business hours as needed, including occasional evenings and weekends.

Nice To Haves

• Professional Engineer (P.E.) certification.
• At least 2 years of engineering experience working in low- and middle-income countries.
• At least 2 years of engineering experience with solar-powered water systems.

Responsibilities

• Provide technical support and mentoring to water-sector partners, including NGOs, governments, and utilities, on designing, maintaining, and monitoring water systems, including Solar Powered Water Systems (SPWS).
• Apply specialized expertise as needed in areas such as utility performance, asset management, non-revenue water management, energy optimization, electromechanical design, remote monitoring, water quality, volumetric water benefit accounting (VWBA), and water resource management.
• Provide technical evaluations and assistance with design, implementation, design review and analysis, and third-party site visits.
• Lead end-to-end delivery of assigned technical services projects, coordinating work across countries and time zones to keep projects on scope, schedule, and budget.
• Identify, monitor, and mitigate project risks, and provide regular status reports to the Director of TS.
• Develop and maintain project monitoring, evaluation, and learning frameworks and support impact measurement in collaboration with the Director of TS.
• Deliver GWC online courses and in-person training in different cultural contexts and geographic locations as needed.
• Build, maintain, and expand relationships with GWC partners and organizations receiving training and technical support.
• Identify and pursue opportunities that support the growth and scale of GWC’s learning and technical services work.
• Work humbly in cross-cultural environments, with intentional focus on overcoming barriers.
• Manage multiple projects and complete work with excellence within agreed scope, schedule, and budget.
• Represent GWC to external audiences, including subject matter experts, partner organizations, and capacity-building customers.
• Model GWC’s core values of love, excellence, and integrity in interactions with colleagues, partners, prospects, vendors, and the public.
• Maintain effective communication with partner organizations and team members across countries and time zones.
• Perform other duties as needed or assigned.

Benefits

• Health insurance
• Retirement plans
• Paid time off (PTO)
• Competitive salary and benefits package
• Opportunity to shape and influence the company’s core strategy and future direction

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level