Lead Technical Program Manager / Workplace Services
About The Position
As a Lead Technical Program Manager in the Corporate Sector – Employee Platforms team, you will drive delivery of complex technology projects and programs that support business goals across the firm. The role uses technical expertise to develop solutions and involves managing resources, budgets, and teams. You will work through ambiguity and change, align technology initiatives with business objectives, and build productive stakeholder relationships to influence decisions. As a subject matter expert, you will contribute to operational plans and risk management strategies and support high-quality service delivery. The position includes using enterprise-authorized AI capabilities to support program planning, risk synthesis, governance, and reporting. AI-assisted outputs must be reviewed and validated by a person, and data must be handled according to sensitivity requirements and delivery standards.
Requirements
- At least 5 years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
- Experience using enterprise-authorized AI capabilities in the work environment to support program management workflows, with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalate when uncertain, and follow data-handling expectations.
- Advanced stakeholder management skills, including establishing productive working relationships and influencing decisions across cross-functional teams and clients.
- Program management experience in vendor operations or workplace services.
- Track record of managing resources, budgets, and high-performing teams in a fast-paced, agile environment.
- Proficiency in analytical reasoning and problem-solving to break business, technical, or operational objectives into manageable tasks and activities.
Nice To Haves
- Contract lifecycle management experience.
- Engagement management skills.
- Critical thinking skills.
Responsibilities
- Develop and execute comprehensive project plans covering technical requirements, resource allocation, and timelines to deliver technology solutions on time.
- Use enterprise-authorized AI capabilities to accelerate program planning and risk synthesis, validating outputs and handling data according to sensitivity requirements.
- Identify and mitigate risks, address potential roadblocks, and implement contingency plans to maintain project and program momentum.
- Collaborate with engineering, product, and business stakeholders to define scope, objectives, and deliverables and align them with business goals.
- Assess program performance using analytical reasoning, identify improvement opportunities, and implement data-driven optimizations.
- Champion agile delivery practices and continuous improvement, fostering team learning and innovation.
- Promote reuse-first, AI-assisted practices for program governance and reporting, with human review and alignment to delivery standards.
Benefits
- Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
