Lead Product Manager, Smart Room

TigerConnect•El Segundo, CA

10d•Remote

About The Position

TigerConnect is hiring a Lead Product Manager to own the strategy and roadmap for Smart Room, a connected patient-room platform bringing together interactive bedside TV, digital whiteboards and door signs, nurse call, alarm management, and virtual care through its CareConduit workflow platform. The role will shape Smart Room as a platform that complements the EHR and delivers a turnkey combination of hardware, software, and integration for health systems. The position owns the vision, multi-year roadmap, and quarterly delivery plan across Smart Room offerings. It defines packaging for EHR-dominant and mixed-EHR accounts, makes evidence-based investment and prioritization decisions, leads strategic technology partnerships, and develops the interoperability and integration strategy. The role also works directly with strategic and at-risk customers and collaborates across product, technical, clinical, commercial, and customer-facing teams, communicating strategy, progress, and risks to executive leadership.

Requirements

At least 6 years of product management experience, including at least 3 years building products for hospitals or health systems.
Experience shipping products that combine software, hardware, and third-party integrations in enterprise or hospital environments.
Working knowledge of HL7v2, FHIR, and EHR integration, including product implementation with hospital IT teams.
Track record leading technology partnerships with joint roadmaps and integration commitments.
Evidence of making difficult prioritization decisions and saying no.
Strong executive communication skills and ability to lead without direct authority.

Nice To Haves

Experience in the Epic ecosystem, including Toolbox, MyChart Bedside, Epic integrations, or competing in Epic-dominant accounts.
Domain experience in smart room or interactive patient care, nurse call, alarm management, virtual nursing or inpatient video, or RTLS.
Familiarity with Android-based devices, mobile device management, and TV or set-top box control.
Experience with partner evaluation or M&A product due diligence.
Clinical or nursing informatics background.

Responsibilities

Own the Smart Room vision, multi-year roadmap, and quarterly delivery plan across bedside TV and patient experience, digital whiteboards and door signs, nurse call assurance and service request workflows, alarm and alert routing, virtual care, and AI-powered patient experiences.
Define distinct offerings, packaging, and messaging for EHR-dominant accounts, including Epic, and mixed-EHR accounts.
Make build, defer, and retire decisions based on customer evidence, revenue impact, and engineering capacity.
Ensure Smart Room investments strengthen CareConduit as the integration and workflow layer and position the product as a platform.
Lead product work for strategic partnerships with certified hardware, virtual care, and device partners, including requirements, joint roadmaps, integration design, and certification dependencies.
Conduct build, partner, and buy evaluations, including product due diligence on hardware reliability, supply chain, and lifecycle risk.
Translate EHR vendor ecosystem programs and certification requirements, such as Epic Toolbox, into product requirements and timelines.
Own interoperability strategy, including HL7v2 for real-time clinical data and FHIR for EHR integration and faster implementations.
Lead migration of legacy integration paths onto CareConduit with a customer-adoptable plan that avoids disruption.
Define success metrics tied to health-system outcomes, including HCAHPS responsiveness, nurse call response time, alarm burden, adoption, ROI, and usage reporting.
Engage directly with strategic and at-risk accounts to shape renewal offers, pilots, expansion proposals, and measurable outcome plans.
Work with Engineering, Design, Clinical Innovation, Solutions Consulting, Sales, Marketing, Customer Success, and Business Development to plan appropriately sized initiatives and communicate strategy, progress, and risk to executive leadership.