Lead Product Manager, Channels

Humana

2d•$126,300 - $173,700•Remote

About The Position

Humana is seeking a Lead Product Manager to expand its enterprise Next Best Action (NBA) decisioning capability across business channels and customer touchpoints. The role is the primary product liaison between channel organizations and NBA platform teams, translating channel requirements into scalable product capabilities and supporting consistency, reuse, and operational readiness across the enterprise. The position leads channel discovery and onboarding in partnership with business stakeholders and technology teams. It assesses channel needs against existing NBA functionality, identifies capability gaps, supports prioritization of platform enhancements, and coordinates readiness and launch activities. The role also helps develop reusable onboarding frameworks and improve channel onboarding practices, governance, and operating models. This is a remote position. Occasional travel to Humana offices for training or meetings may be required. Home or hybrid employees must have internet service with at least 25 Mbps download and 10 Mbps upload speeds, and a dedicated workspace that protects member PHI/HIPAA information. The schedule is 40 hours per week. The stated annual base pay range is $126,300–$173,700, with eligibility for a bonus incentive plan.

Requirements

Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience.
Demonstrated experience in Product Management, Product Ownership, Business Analysis, Technology Product Management, or a related discipline working across business and technical organizations.
Experience leading product discovery and translating complex business requirements into product capabilities, features, user stories, and implementation plans.
Experience onboarding new business channels, customer touchpoints, or operating groups to enterprise technology platforms.
Experience partnering directly with business stakeholders to understand workflows, operational processes, constraints, and desired business outcomes.
Experience defining requirements for technology-enabled business capabilities, including integrations, workflows, customer experiences, or enterprise platforms.
Strong understanding of technology integrations, APIs, data exchanges, system dependencies, and related concepts sufficient to define and communicate product requirements.
Experience working across multiple teams and stakeholders to coordinate complex business or technology initiatives.
Strong analytical and problem-solving skills, including identifying risks, dependencies, capability gaps, and opportunities for improvement.
Excellent written and verbal communication skills, including the ability to translate between business needs and technical solutions.
Demonstrated ability to influence stakeholders and drive alignment across large, matrixed organizations.
For home or hybrid home/office work: self-provided internet service with at least 25 Mbps download and 10 Mbps upload speeds, and a dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

Experience supporting personalization, customer engagement, decisioning, marketing technology, customer experience, or omnichannel platforms.
Experience working in healthcare, health insurance, financial services, or another highly regulated industry.
Familiarity with agile product delivery practices and large-scale platform implementations.
Demonstrated success operating in ambiguous environments and helping shape new enterprise capabilities and operating models.

Responsibilities

Lead product discovery efforts for channels being evaluated for adoption of the NBA platform.
Partner with channel business leaders and stakeholders to understand workflows, customer experiences, operational processes, business objectives, and technology landscapes.
Translate channel needs into clear business, functional, and technical requirements for NBA integration and adoption.
Define and document channel-specific requirements for recommendation delivery, presentation, interaction, disposition, and performance measurement.
Collaborate with architecture, engineering, data, and product teams to identify integration approaches and platform capabilities needed for channel onboarding.
Evaluate channel requirements against existing NBA functionality and identify opportunities to use current capabilities before introducing new solutions.
Identify capability gaps and partner with NBA Product Managers to define enhancements that address immediate channel needs and long-term platform scalability.
Drive alignment across business and technology stakeholders so channel requirements are understood, prioritized, and implemented effectively.
Develop and maintain onboarding plans, readiness criteria, dependency tracking, and risk management activities for channel implementation efforts.
Lead cross-functional coordination to prepare channels for successful launch and adoption of NBA capabilities.
Partner with business stakeholders on testing, validation, and readiness activities before production deployment.
Ensure operational, business, and technical requirements are satisfied before launch and facilitate transition to ongoing operations.
Identify recurring patterns, common requirements, and opportunities for reusable onboarding frameworks and standardized platform capabilities.
Partner with NBA product leadership to support prioritization, sequencing, and execution of enterprise channel expansion initiatives.
Improve channel onboarding practices, governance, and operating models to accelerate adoption and long-term success.