Lead Product Manager- Consent & Preference MGMT Platform

Humana

6d•$126,300 - $173,700•Remote

About The Position

Humana is seeking a Lead Product Manager to drive execution, adoption, and continuous improvement of its enterprise consent and preference management capabilities supporting CenterWell. The role partners with teams across the organization to operationalize the platform vision, deliver prioritized capabilities, and ensure successful integration and use across digital, marketing, service, and partner ecosystems. The Lead Product Manager owns the day-to-day product lifecycle for key platform capabilities, including backlog management, requirements definition, delivery coordination, feature and story development, and performance optimization. As a primary point of contact for delivery teams and business partners, this role ensures consent and preference decisions are accurately captured, consistently enforced, and compliantly activated across customer touchpoints.

Requirements

At least 6 years of experience in product management, platform product ownership, or digital capability delivery.
Experience working with Nest Best Action platforms, AI platforms, or intelligent platforms.
Experience managing complex backlogs for enterprise platforms used across multiple channels and business units.
Strong understanding of consent, preference, privacy, or customer data management concepts.
Demonstrated ability to translate regulatory or policy requirements into functional product capabilities.
Proven experience working with cross-functional technology, legal, compliance, and business teams.
Strong written and verbal communication skills, including the ability to clearly articulate requirements and tradeoffs.
Bachelor’s degree in Business, Technology, or a related field.
For home or hybrid home/office work, self-provided internet service must support at least 25 Mbps download and 10 Mbps upload; wireless, wired cable, or DSL is suggested. Humana may require an upgrade if needed for business needs.
Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information.

Nice To Haves

MBA or advanced degree.
Experience in healthcare, financial services, or another highly regulated industry.
Familiarity with HIPAA, TCPA, CCPA, and Do Not Call regulations.
Experience supporting omnichannel engagement, personalization, or customer data platforms.
Exposure to API-first platforms, data governance models, and enterprise integration patterns.
Background working within scaled agile or hybrid delivery environments.

Responsibilities

Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, aligned with the multiyear enterprise roadmap.
Translate enterprise strategy, regulatory requirements, and business needs into product requirements, user stories, and acceptance criteria.
Partner with CenterWell, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality.
Balance near-term business needs with long-term platform scalability, maintainability, and compliance.
Lead development of capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation.
Drive platform integration with CenterWell.
Ensure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidance.
Validate platform functionality for omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations.
Identify dependencies, risks, and tradeoffs, escalating decisions as needed.
Partner with NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams.
Support platform onboarding and adoption by lines of business through enablement, documentation, and partnership.
Collaborate with enterprise data, identity, and analytics teams to ensure accurate and reliable use of consent and preference data.
Serve as a day-to-day product escalation point for delivery teams and business stakeholders.
Ensure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectations.
Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls.
Incorporate customer, compliance, and operational feedback into product iteration and refinement.
Track and report product KPIs, including consent capture rates, preference usage, data quality, error rates, and activation success.
Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk.
Monitor platform performance and integration health, driving corrective actions and enhancements as needed.