Lead Principal Technical Program Manager

Oracle•Seattle, WA

About The Position

Leads highly complex, high-impact technical and non-technical programs across organizational and business lines. Shapes program strategy, planning, delivery, and operations while aligning technical work with business goals, enterprise architecture, security, compliance, and customer needs. Oversees scope, milestones, dependencies, timelines, budgets where applicable, forecasting, funding, and resourcing, and guides teams through changing priorities and requirements. Serves as an escalation point for critical security issues and other complex risks, coordinating mitigation and resolution across teams and communicating with executives and senior stakeholders. Establishes delivery standards, operational practices, service-level agreements, performance benchmarks, and measures of success. Drives process optimization, continuous improvement, change management, and improvements to product or service availability and reliability. Provides strategic direction, mentorship, and subject-matter expertise to program teams and cross-functional partners. Uses complex data analysis and automated reporting to inform decisions, monitor performance, and address issues. Builds stakeholder and customer alignment, communicates program strategy and progress, and supports organizational talent development and knowledge sharing.

Requirements

Deep industry knowledge and expertise sufficient to serve as an organizational thought leader.
Expertise in technical program management, strategic planning, and execution of complex, high-impact programs.
Ability to manage program scope, timelines, dependencies, risks, resources, funding, and budgets where applicable.
Ability to lead cross-functional teams and influence senior leaders, stakeholders, customers, and external partners.
Ability to assess complex technical and business issues and make decisions balancing business needs, technical constraints, and long-term goals.
Experience with security, scalability, delivery standards, enterprise architecture, and operational reliability considerations.
Ability to analyze complex data, KPIs, trends, and other sources to inform decisions and measure program performance.
Strong strategic communication, stakeholder engagement, problem-solving, and escalation-management capabilities.
Ability to mentor teams and promote continuous learning, professional development, and knowledge sharing.

Responsibilities

Identify program risks, manage scope, estimate timelines, determine feasibility and testing needs, and identify appropriate resources.
Shape product and service delivery strategies in alignment with third-party, security, export, accessibility, and enterprise architecture requirements.
Integrate program demands and resourcing; forecast program needs, funding, and staffing.
Lead response to critical security escalations and other complex issues, coordinating mitigation and resolution across teams and communicating with executives and senior leaders.
Transform and optimize processes to improve product and service reliability, resilience, efficiency, and operational performance.
Define and enforce delivery standards and guidelines for security, scalability, and best practices.
Align priorities with customers, service teams, stakeholders, and senior leadership through reporting and communication.
Establish program scope, milestones, plans, and performance indicators aligned with company goals; coordinate cross-functional delivery.
Develop and communicate strategies for complex program objectives to partners and customers.
Lead technical, non-technical, and cross-organizational programs that affect products and business operations.
Guide and mentor program staff, provide technical and strategic direction, and help remove workflow barriers.
Maintain comprehensive program documentation, including plans and status reports, and develop risk mitigation strategies.
Chair program status meetings and promote effective collaboration and communication.
Partner with leadership to establish service-level agreements and productivity benchmarks.
Lead program change management for changes to priorities, scope, schedules, development, requirements, and support.
Manage issues, bottlenecks, and risks; serve as an escalation point and remove critical blockers.
Use cost assessments, benefits analysis, and return-on-investment plans to support decisions and risk mitigation.
Balance business needs, technical constraints, and long-term goals when making strategic decisions.
Develop program improvement strategies and optimize objectives, workflows, and cross-functional solutions.
Champion continuous improvement, apply data insights at scale, and use feedback, KPIs, and retrospectives to improve processes.
Define requirements and configurations for existing and new development tools where applicable.
Shape collaboration across teams, lead line-of-business process improvements, and communicate strategic updates and insights to leadership.
Provide visionary technical direction and mentorship, drive organizational change, and maintain alignment and motivation among program participants.
Automate and improve reporting, dashboards, forecasts, and models in collaboration with development teams.
Analyze complex data sources, including competitive, trend, and KPI information, to inform decisions and address program issues, including SLA performance.
Advise senior stakeholders, align program priorities with business objectives, improve customer engagement, and lead product and process enhancements.
Develop strategies to mitigate risks to customer satisfaction and align organizational commitments and response to customer needs.
Manage timelines, deliverables, and budgets when applicable for critical projects; anticipate resource and timeline changes as priorities shift.
Influence cross-functional leaders and external stakeholders, build partnerships, and incorporate diverse perspectives.
Lead advanced problem-solving, identify root causes, and implement solutions that prevent recurring issues.
Monitor emerging trends, technologies, and industry standards; contribute thought leadership and promote learning and knowledge sharing.
Design metrics to assess improvement initiatives and evaluate whether changes meet organizational goals.
Support talent strategy and development, including candidate interviews, assessments, and hiring decisions.