Lead Principal Technical Program Manager

Oracle•Saline, MI

21h

About The Position

The Lead Principal Technical Program Manager leads high-impact technical and non-technical programs, including highly complex, cross-organizational initiatives that affect products and business operations. The role shapes program strategy and delivery, aligns work with enterprise architecture and company goals, and coordinates resources, dependencies, scope, timelines, milestones, budgets where applicable, and stakeholder priorities. This position provides technical and strategic leadership for risk management, security escalations, incident response, change management, and the reliability and resilience of products and services. It sets delivery standards, guides mitigation and resolution of complex issues, removes blockers, and uses cost assessments, benefits analysis, ROI, KPIs, and other data to inform decisions and improve outcomes. The role leads process optimization and continuous improvement across the line of business, develops and deploys cross-functional solutions, and promotes best practices for operational efficiency. It also mentors program staff and cross-functional teams, communicates strategic updates to senior leaders and stakeholders, supports customer engagement, and shapes reporting, dashboards, forecasts, and models for program execution. The position serves as a subject matter expert and thought leader, monitors industry developments, promotes knowledge sharing and professional development, and contributes expertise to talent strategy, candidate assessment, and hiring decisions.

Responsibilities

Identify program risks, manage scope, estimate timelines, assess feasibility and testing requirements, and determine appropriate resources.
Shape product or service delivery strategy while ensuring alignment with third-party, security, export, and accessibility compliance requirements.
Integrate program demands and resourcing, and shape forecasts for program demand, funding, and staffing.
Lead responses to critical security escalations and coordinate risk assessment, mitigation, executive communication, and resolution across teams and departments.
Transform and optimize processes to improve product or service reliability and resilience.
Identify and manage program dependencies and risks, support escalation responses, and shape planning in alignment with enterprise architecture.
Define and enforce delivery standards and guidelines for security, scalability, and best practices.
Develop line-of-business strategies for change management and incident response.
Align priorities with customers, service teams, and stakeholders through regular reporting to stakeholders and senior leadership.
Establish program scope and milestones aligned with broader plans, company strategies, and goals; coordinate cross-functional teams to deliver programs and services.
Define and monitor KPIs and measurement methods for line-of-business performance.
Develop and communicate strategic communications for complex objectives to partners and customers.
Lead technical and non-technical programs, including complex cross-organizational initiatives affecting products and business operations.
Guide and mentor program staff, provide technical support and strategic direction, and help remove workflow barriers, risks, and issues.
Guide the development and maintenance of program documentation, including status reports and program plans, and develop risk mitigation strategies.
Maintain attention to security and quality throughout program planning, execution, and reporting.
Chair program status meetings and foster collaboration and communication across teams and leaders.
Partner with leadership to set SLAs and productivity benchmarks aligned with long-term business goals.
Deploy program change management for changes to priorities, scope, schedules, development, requirements, and support.
Manage and respond to issues, bottlenecks, and risks, serving as an escalation point.
Develop plans using cost assessments, benefits analysis, and ROI to support decision-making and risk mitigation.
Make strategic decisions that balance business needs, technical constraints, and long-term goals.
Remove critical blockers and determine technical and resource options that support successful delivery and adoption.
Shape program improvement strategies and apply best practices to drive transformation and optimize line-of-business processes.
Develop and optimize program objectives and workflows, and coordinate cross-functional solutions to complex business problems.
Collaborate with management to innovate and optimize processes and procedures in support of line-of-business goals.
Champion continuous improvement across programs and align insights across workstreams with business objectives and operational efficiency goals.
Establish best practices for using data insights at scale and influence senior leadership decisions.
Lead improvements to solution availability and reliability; iterate processes using feedback, KPIs, and retrospectives.
Define requirements and configurations for existing and new development tools where applicable.
Shape collaboration across teams, align priorities and program goals, and lead line-of-business process improvements with senior leaders.
Communicate strategic program updates and insights to leadership and develop stakeholder engagement approaches that support informed decisions and effective planning.
Provide visionary technical direction and mentorship to cross-functional teams; align and motivate program teams and stakeholders and address conflicts and issues.
Direct automation and continuous improvement of reporting, dashboards, forecasts, and models in collaboration with development teams.
Use data insights and analysis across complex data sources, including competitive, trend, and KPI analysis, to address complex program problems and support data-informed decisions.
Shape strategic collaboration across stakeholder teams, advise senior stakeholders, and align program priorities with business objectives.
Develop strategies to enhance customer engagement and align service offerings with evolving business needs.
Drive product and process enhancements and develop strategies to mitigate customer-satisfaction risks.
Align varied priorities and Oracle commitments to meet customer needs and minimize organizational risk to programs.
Direct timelines, deliverables, and budgets where applicable for critical, high-impact initiatives; anticipate and plan for resource or schedule changes as business priorities shift.
Influence cross-functional leaders and external stakeholders, build partnerships, and champion transparency and inclusion by seeking and incorporating diverse perspectives.
Lead advanced problem-solving for complex, ambiguous, or novel issues; guide data-driven root-cause analysis and implement solutions that prevent recurrence.
Serve as an industry thought leader, monitor emerging trends and standards, share knowledge, promote professional development, and mentor others.
Develop and implement process, protocol, and workflow improvements; evaluate their effectiveness and design metrics to measure success.
Serve as a subject matter expert on talent needs and strategy, contribute to interviews and candidate assessment and hiring decisions, and support talent development.