Lead Patient Service Representative

True Health•Orlando, FL

81d

About The Position

The Lead Patient Services Representative oversees administrative duties and operational efficiency at the facility. The role supports patients through check-in and checkout, handles patient complaints, and helps keep the office organized. Depending on business needs, the representative may provide operational oversight at a location when the Center Manager is absent, including completing end-of-day processes. The position also travels to different True Health locations to provide departmental support and collaborates with community partners and department leadership to facilitate patient care, staff development, team building, and operational efficiency.

Requirements

High school diploma or equivalent.
At least one year of medical office management experience.
Customer-friendly attitude.
Knowledge of ICD-10 and CPT codes.
Money handling and balancing skills.
Knowledge of bank deposits.
Good communication skills.
Ability to function effectively under stress.
Good evaluative judgment.
Computer literacy.
Ability to perform accurate data entry.
Ability to work independently and collaboratively.
Ability to multitask.

Nice To Haves

Bilingual ability; Creole or Spanish is a plus.

Responsibilities

Provide a courteous and professional working environment.
Provide operational oversight to a location in the Center Manager’s absence, depending on business needs, including completion of end-of-day processes.
Escalate employee relations issues to the Regional Director of Operations for guidance.
Maintain effective communication with patients, coworkers, and supervisor.
Maintain efficient patient flow.
Update patient demographics.
Interview patients for sliding fee scale services and update eligibility.
Verify insurance and set eligibility dates in the system.
Call patients to remind them to bring missing information to appointments.
Collect payments and patient-responsible balances.
Post charges to patient accounts.
Scan and import demographic and clinical documentation into patient charts.
Schedule appointments as needed.
Monitor the patient schedule to accommodate walk-in patients.
Direct patients to the proper department for assistance.
Operate office equipment, including fax, copier, computer, credit card, and check machines.
Provide copies of patient medical records as requested.
Contribute to and enhance the positive image of front office operations.
Collaborate with department leadership to facilitate staff development and team building.
Make necessary billing corrections.
Travel to different True Health locations to provide departmental support.
Collaborate with community partners to facilitate patient care across locations.
Participate in special projects aimed at maximizing departmental efficiency.
Perform other responsibilities as assigned.