Lead Patient Coordinator
About The Position
Great Strides Rehabilitation, an H2 Health company, is hiring a Lead Patient Coordinator for its pediatric outpatient clinics. The role provides administrative compliance and Patient Coordinator support to the Jacksonville area, including training and directing other Patient Coordinators in person and virtually. The position is based at the St. Augustine Great Strides Rehabilitation location and requires occasional travel to other Great Strides locations. The Lead Patient Coordinator works closely with the Regional Administrative Manager to support individual, professional, and company goals. Patient Coordinators help ensure smooth day-to-day clinic operations, including scheduling, patient check-in and check-out, insurance verification, and communication with clinical teams. The role is a welcoming first point of contact for patients and families and contributes to a positive, efficient, and supportive experience.
Requirements
- High school diploma or equivalent.
- Excellent organizational and communication skills.
- Friendly, reliable, and detail-oriented.
- Comfort using scheduling and EMR systems.
- Ability to manage multiple tasks and priorities.
Nice To Haves
- Previous experience in a healthcare or customer-facing environment.
Responsibilities
- Provide administrative compliance and Patient Coordinator support to the Jacksonville area.
- Train and direct other Patient Coordinators in person and virtually.
- Work at the St. Augustine Great Strides Rehabilitation location and travel occasionally to other Great Strides locations.
- Work closely with the Regional Administrative Manager to support personal, professional, and company goals.
- Greet patients and families warmly and professionally.
- Manage patient check-in and check-out procedures.
- Schedule appointments and maintain accurate records.
- Verify insurance benefits and collect co-pays as needed.
- Support communication between therapists and patients.
- Assist with general administrative tasks to keep the clinic running smoothly.
Benefits
- Medical, dental, and vision insurance.
- Generous paid time off and paid holidays.
- 401(k) with company match.
- Tuition loan reimbursement.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- Employee Assistance Program (EAP).
- Company-paid life insurance.
- Additional voluntary benefit options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
