Lead Patient Care Coordinator

Comprehensive Community Health Centers•Los Angeles, CA

About The Position

The Lead Patient Care Coordinator assists the Office Manager in keeping the facility running smoothly by ensuring successful administrative and operational aspects of day-to-day clinic operations. The role leads front-office work, supports patient flow and service, and helps maintain effective procedures, staffing, schedules, supplies, and administrative processes. The position welcomes and assists patients, visitors, and guests; handles calls and messages; registers patients and updates demographic information; and serves as the first point of contact for patient concerns, complaints, and grievances. It also supports staff selection, onboarding, training, and ongoing coaching. The Lead Patient Care Coordinator helps maintain provider schedules, processes insurance and payment information, performs billing and collection tasks, participates in audits and data-related work, and keeps the reception area and front-office operations organized. The role requires familiarity with medical office functions, strong customer service and communication skills, the ability to coordinate patient flow and staff activities, and proficiency with Microsoft Outlook. The position requires prolonged computer sitting and some bending, lifting, stooping, and stretching. Pay is $25–$27 per hour.

Requirements

High school graduate or GED.
Familiarity with medical office functions, including scheduling, insurance, and basic medical terminology.
Ability to supervise, coordinate, and monitor patient flow and staff activities to ensure prompt, courteous, and accurate responses to patients.
Excellent customer service standards and commitment to providing high-quality care.
Ability to manage difficult or emotional customer situations and respond promptly to customer needs and service requests.
Ability to find solutions when barriers are identified.
Strong documentation skills.
Ability to multitask and prioritize.
Ability to seek out resources independently and work collaboratively.
Ability to read, understand, and follow oral and written instructions.
Work ethics and experience supporting a high-functioning, team-oriented environment; willingness and ability to work under supervision.
Ability to develop and maintain good working relationships with staff.
Ability to use a computer and learn new software programs.
Excellent interpersonal skills, clarity and diplomacy, and ability to communicate accurately and effectively with staff and management at all levels.
Ability to work in a regulatory environment involving state and federal oversight and payer contracts.
Effective verbal and written communication skills.
Respect for others and acceptance of individual social and cultural traits.
Proficient knowledge of Microsoft Outlook.
Ability to travel to and attend professional meetings, conferences, trainings, and clinic sites.
Flexibility, enthusiasm, and willingness to cooperate in multidisciplinary teams.
Proficiency in, or ability to expand knowledge of, department-specific key performance indicators; ability to interpret data, generate and share self-service reports, and use reports and data to inform decisions.
Ability to perform the essential job functions without imposing significant risk of substantial harm to the health or safety of oneself or others.
Ability to operate a computer keyboard, photocopy machine, telephone, and other office equipment, with good eye-hand coordination and manual dexterity.
Normal range of hearing and eyesight.

Nice To Haves

Three years of front-office experience in a community health setting preferred.
Bilingual ability preferred.

Responsibilities

Lead by example and plan, lead, and organize front-office operations to support an efficient, high-quality operation.
Assist management in establishing and implementing front-office work procedures, policies, and processes.
Coordinate patient flow by following check-in protocols, monitoring delays, and communicating with patients and clinical staff.
Welcome and greet patients, visitors, and guests in person and over the phone.
Register new patients and update existing patient demographics, including personal and financial information.
Answer incoming calls promptly and professionally, and take messages for providers and staff as needed.
Serve as the first point of contact for patients wishing to discuss office deficiencies, complaints, or grievances.
Assist with selecting new front-office staff; train and orient new employees; and provide ongoing training and reinforcement to patient care coordinators.
Protect patient confidentiality and abide by and enforce HIPAA regulations.
Copy, scan, and fax documents as needed.
Maintain provider schedules according to office policies and protocols while maximizing provider time.
Keep the front office and reception area clean and organized.
Attend trainings and meetings as needed.
Anticipate inventory and equipment needs and communicate them to appropriate staff.
Order and maintain front-office supplies; ensure mail is opened and processed and offices are opened and closed according to established procedures.
Participate in audits and prepare, collect, track, trend, and analyze data as requested.
Identify payer sources, verify insurance, obtain necessary authorizations, assign the correct pay type, and collect payments due.
Complete billing and collection processes and prepare materials for distribution to appropriate sources.
Perform other duties assigned by management and other related duties as assigned.

Benefits

100% employer-paid medical, dental, and vision coverage.
100% employer-paid life and accidental death and dismemberment (AD&D) insurance.
401(k) with employer matching.
Paid time off accrual.
10 paid holidays and a wellness day off.
Flexible Spending Account (FSA).
Fringe Marketplace stipend.
Optional supplemental insurance.
Participation in the company-wide profit-sharing program for eligible employees.
Professional development and opportunities for internal growth and advancement.