Lead Patient Account Registrar

Resurrection Medical Center•Chicago, IL

28d•$17 - $24•Onsite

About The Position

The Lead Patient Account Registrar works in the Therapy Department at Resurrection Medical Center. This role helps ensure smooth patient flow, quality registration, maximum point-of-service patient collections, and outstanding customer service. The Lead associate coordinates break and lunch coverage, supports staffing adjustments in response to volume, and serves as a knowledgeable resource for departmental duties, policies, and procedures. Under the Supervisor’s direction, the Lead associate helps ensure daily duties are completed and compliance requirements are met, while setting an example for customer service and professional conduct in interactions with patients, visitors, physicians, colleagues, and management. The clinic is open from 6:45 a.m. to 6:15 p.m. The position works an 8-hour shift within those hours and requires working until 6:00 p.m. twice a week. The role is full-time, day shift, at Resurrection Medical Center, 7435 W Talcott Ave, Chicago, IL 60631.

Requirements

High school diploma or equivalent required.
Extensive knowledge of Patient Access required.
Exceptional interpersonal and organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical and problem-solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.
Work an 8-hour shift during clinic hours of 6:45 a.m. to 6:15 p.m., including working until 6:00 p.m. twice a week.

Nice To Haves

Certified Healthcare Access Associate (CHAA) certification preferred.

Responsibilities

Ensure smooth patient flow, quality registration, maximum point-of-service patient collections, and outstanding customer service in the assigned area.
Coordinate break and lunch times to maintain coverage and ensure applicable employees receive a lunch break.
Assist the Supervisor in managing volume fluctuations by requesting reinforcements when volume is high and flexing staff when volume is low to meet productivity expectations.
Maintain knowledge of all duties within the department and serve as a resource for employees on policies and procedures.
Under the Supervisor’s direction, help ensure compliance and completion of daily departmental duties.
Set an example of exemplary customer service and professional conduct in interactions with patients, visitors, physicians, other departments, management, and employees.