Lead Patient Account Registrar

St. John's Hospital•Leavenworth, KS

22h•Onsite

About The Position

The Lead Patient Account Registrar, sometimes referred to as an Admission Representative Lead, oversees the daily workflow of the admitting and registration team to ensure patients are checked in accurately, quickly, and with a positive experience. The role handles complex registration issues, supports frontline staff, and resolves problems related to insurance, authorizations, or patient accounts. This is a full-time, day-shift position at St. Joseph Medical Center in Kansas City, Missouri, with 8-hour shifts from 8:00 AM to 4:30 PM, Monday through Friday.

Requirements

High school diploma or equivalent required.
Extensive knowledge of Patient Access required.
Exceptional interpersonal and organizational skills.
Demonstrated leadership and management abilities.
Extremely high degree of attention to detail.
Good written and verbal communication skills.
Ability to prioritize.
Good analytical and problem-solving skills.
Proficiency in Microsoft Word and Excel.
Ability to effectively manage multiple demands and function well under pressure.

Nice To Haves

Certified Healthcare Access Associate (CHAA).

Responsibilities

Lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check-in.
Enter and verify patient information, insurance details, and required documentation accurately.
Troubleshoot complex registration, insurance eligibility, and authorization issues.
Train new staff, help with scheduling, and maintain strong customer service standards.
Coordinate with clinical teams and billing to resolve account issues and support compliance and quality.