Lead Patient Access Rep (Full Time - Days) Lansdale Campus Jefferson Health
About The Position
The Lead Patient Access Rep supports both Outpatient Registration and ER Registration at Jefferson Health’s Lansdale Campus. The role provides day-to-day support to Patient Access Representatives and serves as a subject matter and technical expert. It helps ensure patients and families receive a positive experience and that staff communicate effectively and provide strong customer service. The lead trains and educates staff on accurately entering orders, demographic and insurance information, authorizations, referrals, and medical necessity information, and ensures compliance with departmental and institutional protocols, including communicating and collecting patients’ out-of-pocket liability. The schedule is generally Monday through Friday, 7:00 a.m. to 3:30 p.m., with a commitment to work every other weekend and every other holiday from 7:00 a.m. to 3:30 p.m. The position is based at Lansdale Hospital in Lansdale, Pennsylvania.
Requirements
- High school diploma or GED.
- Three years of patient registration experience.
Responsibilities
- Provide day-to-day support to Patient Access Representatives.
- Act as a subject matter and technical expert.
- Help ensure staff provide a positive patient experience to patients and families.
- Communicate effectively and demonstrate customer service when interacting with staff, patients, families, and leadership.
- Train and educate staff to enter complete and accurate orders, demographic and insurance information, authorizations, referrals, and medical necessity information.
- Ensure staff comply with departmental and institutional protocols.
- Ensure staff communicate and collect patients’ out-of-pocket liability.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
