Lead Parts Advisor

Penn Power Group, LLC•Aberdeen Township, NJ

6d•$65,000•Onsite

About The Position

Take your career to the next level as a Lead Parts Advisor with Penn Power Group, LLC. We have been in business for over 50 years providing outstanding customer service, innovative solution development and have a great ability to adapt to changing markets. We hire the best in their fields. In this role, you'll lead a two-person parts team, own day-to-day inventory management for your location, and work directly with the General Manager to keep operations running smoothly — all while continuing to support customers with the same hands-on service Penn Power Group is known for.

Requirements

Experience leading or mentoring a small team (overseeing a team of 2).
Experience delegating daily tasks and helping resolve day-to-day issues.
Ownership of parts inventory management, including accuracy, stock levels, and cycle count outcomes for the location.
Ability to work directly with the General Manager on parts operations, staffing needs, and process improvements.
Ability to respond to inquiries regarding the company's services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
Skills to promote and sell our company's services.
Ability to assess needs and promote alternative products and services.
Coordinates activities with other internal departments to meet customer needs.
Experience in Warehouse Management Systems or equivalent.
Ability to create Work Orders and Purchase Orders in a systems environment.
Experience in Parts Receiving and Processing.
Ability to Kitting Parts and Issue to Techs.
Ability to Transact Inventory Movements.
Experience Parts Inventory Cycle Counting.
Be able to lift up to 50 lbs.
Strong servicing experience where, in accordance with established procedures, performs tasks that require sound judgment and the ability to guide others through routine and non-routine situations.

Nice To Haves

Prior experience as a lead, supervisor, or point person on a parts or warehouse team.
Experience in opening, reviewing, communicating status to customer.
Excellent customer service skills.
Coordinating skills to communicate activities with other internal departments to meet customer needs.
Strong written and verbal communications, along with strong telephone skills.

Responsibilities

Lead a two-person parts team.
Own day-to-day inventory management for your location.
Work directly with the General Manager to keep operations running smoothly.
Support customers with hands-on service.
Delegate daily tasks and help resolve day-to-day issues for the parts team.
Manage parts inventory accuracy, stock levels, and cycle count outcomes.
Work with the General Manager on parts operations, staffing needs, and process improvements.
Respond to inquiries regarding company services, pricing, repair completion dates, and adjustments to bills/repair orders.
Promote and sell company services.
Assess customer needs and promote alternative products and services.
Coordinate activities with other internal departments to meet customer needs.
Create Work Orders and Purchase Orders in a systems environment.
Perform Parts Receiving and Processing.
Perform Kitting Parts and Issue to Techs.
Transact Inventory Movements.
Perform Parts Inventory Cycle Counting.