Lead Parts Advisor

Penn Power Group, LLC•Aberdeen Township, NJ

12d•$65,000

About The Position

Penn Power Group, LLC is seeking a Lead Parts Advisor to lead a two-person parts team and manage day-to-day inventory at the assigned location. The role works directly with the General Manager to support smooth operations while continuing to provide hands-on customer service. Responsibilities include parts operations, customer inquiries and sales, inventory transactions, and coordination with internal departments. The position is based in an indoor/outdoor shop and yard environment, with exposure to noise, heat, cold, and wet or icy conditions. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience leading or mentoring a small team, including delegating daily tasks and helping resolve day-to-day issues.
Experience owning parts inventory management, including accuracy, stock levels, and cycle count outcomes.
Ability to work directly with a General Manager on parts operations, staffing needs, and process improvements.
Ability to respond to inquiries about company services, pricing, repair completion dates, bill adjustments, and repair orders.
Ability to promote and sell company services and assess needs to recommend alternative products and services.
Ability to coordinate activities with internal departments to meet customer needs.
Experience with Warehouse Management Systems or equivalent.
Ability to create work orders and purchase orders in a systems environment.
Experience in parts receiving and processing, kitting parts and issuing them to technicians, transacting inventory movements, and performing parts inventory cycle counts.
Ability to lift up to 50 lbs.
Strong servicing experience, sound judgment, and ability to guide others through routine and non-routine situations.

Nice To Haves

Prior experience as a lead, supervisor, or point person on a parts or warehouse team.
Experience opening and reviewing matters and communicating status to customers.
Excellent customer service skills.
Coordination skills for communicating activities with internal departments to meet customer needs.
Strong written and verbal communication skills and strong telephone skills.

Responsibilities

Lead a two-person parts team by delegating daily tasks and helping resolve routine and non-routine issues.
Manage parts inventory for the location, including inventory accuracy, stock levels, cycle counts, and inventory movements.
Work with the General Manager on parts operations, staffing needs, and process improvements.
Respond to customer inquiries about services, pricing, repair completion dates, bill adjustments, and repair orders.
Promote and sell company services and assess customer needs to recommend alternative products and services.
Coordinate with internal departments to meet customer needs.
Create work orders and purchase orders in a systems environment.
Receive and process parts, kit parts, and issue them to technicians.
Open and review customer matters and communicate status, as applicable.