Lead Operations Trainer - Company Owned Distribution

Bosch-HomeComfort•Dallas, TX

2d•Onsite

About The Position

The Lead Operations Trainer develops and delivers standardized operational training and standard operating procedures (SOPs) across Bosch Company Owned Distribution locations. The role supports new store launches, ERP and technology adoption, and continuous improvement by training warehouse, counter sales, operations, and store leadership teams. The position requires HVAC distribution experience, cross-functional collaboration, and extensive travel to help ensure operational readiness and consistent execution across locations. The candidate must reside and work at one of Bosch’s Factory Direct locations and be available to travel extensively across the United States, approximately 80–85% of the time. The trainer develops, maintains, and standardizes SOPs; translates them into ERP work instructions and training materials; and serves as an operations subject matter expert for ERP, technology, and process implementations. The role delivers on-site training for new store launches through post-launch stabilization, provides hands-on support for new systems and processes, and trains employees on operational practices, inventory, order fulfillment, warehouse systems, counter sales, customer service, compliance, and ERP processes. The role also evaluates training effectiveness using observations, competency assessments, KPIs, and stakeholder feedback; identifies performance and process gaps; and improves training and SOPs. The Lead Operations Trainer collaborates with Operations, Regional Operations Managers, store leadership, and training teams, and acts as a liaison between corporate and field teams. Training and operational practices must align with established BOSCH/YORK standards.

Requirements

Associate’s degree.
At least 1 year of experience in HVAC distribution, including wholesale operations, contractor customers, and distribution practices.
At least 2 years of experience with CSD (ERP) and TWL warehouse management systems.
At least 1 year of experience delivering training to audiences ranging from entry-level employees to leadership.
At least 5 years of operational experience in inventory management, warehouse operations, counter sales, order fulfillment, and store merchandising.
At least 1 year of experience evaluating training and process effectiveness, measuring competency, tracking KPIs, and identifying performance improvement opportunities.
Ability to travel extensively throughout the United States (80–85%).
Must reside and work at one of the Factory Direct locations and be available for extensive travel.
Must successfully complete a drug screen and background check before the start date.

Nice To Haves

Experience developing, documenting, and standardizing SOPs across multiple locations.
Experience leveraging ERP, LMS, dashboard, and reporting tools to improve and scale operational processes and training.
Strong interpersonal and collaboration skills, including experience leading cross-functional initiatives and adapting training to business- and location-specific needs.

Responsibilities

Develop, maintain, and standardize SOPs across warehouse, counter sales, operations, and store management.
Translate SOPs into practical ERP work instructions and training materials.
Serve as the Operations subject matter expert for ERP, technology, and process implementations.
Support KPI reporting, Operational Excellence audits, and continuous process improvement.
Deliver comprehensive on-site training during new store launches through post-launch stabilization.
Train teams on operational processes, merchandising, product presentation, inventory management, and customer service standards.
Provide change management and hands-on support for new systems, processes, and technology.
Travel extensively to support Company Owned Distribution locations.
Deliver training for warehouse employees, Counter Sales Associates, operations teams, and store leadership.
Provide instruction on inventory, receiving, order fulfillment, warehouse systems, counter sales, customer service, compliance, and ERP processes.
Ensure training and operational practices align with established BOSCH/YORK standards.
Evaluate training effectiveness through observations, competency assessments, KPIs, and stakeholder feedback.
Identify performance and process gaps and implement targeted training and SOP improvements.
Capture lessons learned and best practices from store openings to strengthen future launches.
Partner with Operations, Regional Operations Managers, store leadership, and training teams to drive operational readiness and consistency.
Serve as a liaison between corporate and field teams to identify operational needs and support process improvements.
Support cross-functional initiatives and change management related to new processes, systems, and technology.