Distribution Operations Lead

Bradford White Corporation•Middleville, MI

About The Position

The Distribution Operations Lead oversees the daily warehouse and distribution of finished goods from multiple distribution points. The role is responsible for efficient receiving, inventory management, order fulfillment, and outbound shipping within established lead times. It also manages relationships with third-party service providers, serves as the primary problem solver for customer delivery needs, and monitors logistics costs. The Lead coordinates shipment scheduling and dispatch, oversees third-party logistics partners’ shipping, receiving, and warehouse operations, and communicates with customers, carriers, vendors, and internal departments. The role addresses shipment and inventory problems, supports accurate information flow across business systems, analyzes logistics data, and identifies ways to improve efficiency, reduce costs, and enhance customer service.

Requirements

High school diploma or GED required.
Two to three years of leadership experience in warehouse or supply chain operations, with an emphasis on customer service.
Strong leadership and coaching ability.
Analytical and problem-solving skills, including the ability to interpret data, identify trends, and develop solutions to complex logistics problems.
Strong verbal and written communication skills.
Understanding of supply chain management, warehousing, transportation, inventory management, and material handling.
Strong organizational skills and attention to detail.
Proficiency with logistics software, such as warehouse management systems (WMS) and Power BI.
Advanced knowledge of Microsoft Office Suite, especially Excel.

Nice To Haves

Bachelor’s degree in a related field is preferred.

Responsibilities

Serve as the primary distribution contact for internal and external customers, respond to inquiries, provide shipment updates, and manage expectations.
Oversee third-party logistics partners’ daily shipping, receiving, and warehouse operations.
Coordinate scheduling and dispatch of inbound and outbound shipments to support on-time delivery.
Liaise with internal departments, carriers, vendors, and external customers to resolve issues and provide updates.
Coordinate with transportation companies, third-party logistics providers, and customers’ brokers to support timely deliveries and negotiate favorable terms.
Identify and resolve shipping delays, damaged goods, discrepancies, and short allocations.
Ensure accurate information flow among systems for inventory, shipping and receiving transactions, and customer orders; work with business systems analysts to address discrepancies.
Analyze transportation costs, inventory levels, and delivery processes to identify opportunities for improvement.
Implement strategies to improve operational efficiency, reduce costs, and enhance customer service.
Assist with shipment coordination, inventory management, and overall logistics operations.
Monitor and manage transportation and warehousing expenses.
Coach people within and outside the organization to work effectively as a team.