Operations Lead, Distribution

Fanatics Commerce•Easton, PA

2d•Onsite

About The Position

The Operations Lead, Distribution leads frontline distribution center operations, overseeing up to 25 employees across picking, transfers, and work order processing while maintaining the highest standards of productivity, accuracy, and safety. This role drives ongoing process improvements, partners cross-functionally with HR and senior operations leadership, and ensures staffing and training are continuously aligned to the peak demands of the business. The Distribution Center Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Requirements

2–5 years of experience leading teams in a distribution, manufacturing, or fulfillment environment.
Demonstrated ability to analyze large amounts of operational data and develop and execute a course of action.
Proficiency in Microsoft Office applications; experience with warehouse-based software preferred.
Proven experience using performance management to coach employees on productivity and support career development.
Strong written and verbal communication skills, including the ability to present information clearly across business meetings, stand-ups, formations, and town halls.
Ability to influence peers and leaders across the organization to drive the right outcomes.
Experience supporting hourly populations in manufacturing, distribution, or call center environments; bilingual in English and Spanish preferred.
Bachelor's Degree required.

Nice To Haves

Experience with Lean, Six Sigma, or comparable methodologies.
Experience with warehouse-based software preferred.
Bilingual in English and Spanish preferred.

Responsibilities

Partner with HR Manager and Operations/Senior Management Team to manage personnel processes including vacation approvals, time card management, daily and weekly overtime, and policy implementation.
Coordinate with Ops/Senior Management on the development and rollout of departmental policies, procedures, and process improvement initiatives to drive operational efficiency.
Train, motivate, coach, reward, and discipline a team of up to 25 distribution center associates; resolve personnel issues in partnership with HR and senior leadership.
Lead the interviewing and hiring process to forecast and fulfill staffing needs during peak business demands, while supporting employee performance, quality, and career development.
Maintain department standards for productivity, reliability, and accuracy to ensure fans receive their orders on time and in full.
Oversee all picking, transfers, and work order processing with a high degree of floor visibility to minimize errors and fulfill fan demand with precision.
Ensure a seamless fulfillment experience that supports Fanatics Commerce's omnichannel promise to fans across online, mobile, and in-venue channels.
Prioritize and organize operational activities each shift to align throughput with customer order volume and service-level expectations.
Identify and develop ongoing process improvements to drive departmental efficiency, drawing on experience with Lean, Six Sigma, or comparable methodologies.
Maintain a working knowledge of all operating systems and warehouse-based software pertaining to the work area, continuously seeking opportunities to leverage technology for better outcomes.
Analyze large amounts of operational data to develop and execute informed courses of action that improve performance and remove bottlenecks.
Present process improvement initiatives and operational updates effectively across a variety of settings including business meetings, shift formations, stand-ups, and town halls.
Review, prioritize, and organize all operational activities throughout the shift, ensuring clear direction and accountability across the team.
Ensure full compliance with all safety programs, guidelines, and required training at all times, maintaining a safe environment for every associate on the floor.
Perform required administrative tasks and prepare accurate operational reports and correspondence on a consistent basis.
Hold the team accountable to measurable performance standards while proactively addressing barriers, resolving problems, and escalating issues as appropriate.
Apply AI and technology to improve efficiency, quality, and outcomes.
Use data and digital tools to inform decisions and enhance performance.
Demonstrate curiosity and adaptability in adopting new technologies and ways of working.
Contribute to a culture of innovation and continuous improvement.