Operations Lead, Distribution

Fanatics Commerce•Easton, PA

1d•Onsite

About The Position

The Operations Lead, Distribution leads frontline distribution center operations and oversees up to 25 employees across picking, transfers, and work order processing. The role is responsible for maintaining productivity, accuracy, and safety while coordinating staffing and training to meet changing business demands. It partners with HR and operations leadership on personnel processes, policy implementation, and process improvements. The position organizes work throughout each shift to meet order volume and service-level expectations, ensuring orders are fulfilled accurately and on time across online, mobile, and in-venue channels. It uses operational data, warehouse systems, technology, and AI-enabled insights to improve performance, remove bottlenecks, and support continuous improvement. The role is onsite in Easton, Pennsylvania.

Requirements

2–5 years of experience leading teams in a distribution, manufacturing, or fulfillment environment.
Ability to analyze large amounts of operational data and develop and execute a course of action.
Proficiency in Microsoft Office applications.
Experience using performance management to coach employees on productivity and support career development.
Strong written and verbal communication skills, including the ability to present information clearly in business meetings, stand-ups, formations, and town halls.
Ability to influence peers and leaders across the organization to drive outcomes.
Experience supporting hourly populations in manufacturing, distribution, or call center environments.
Bachelor's degree required.

Nice To Haves

Experience with warehouse-based software.
Bilingual in English and Spanish.
Experience with Lean, Six Sigma, or comparable process improvement methodologies.

Responsibilities

Oversee picking, transfers, and work order processing, maintaining floor visibility and department standards for productivity, reliability, and accuracy.
Train, motivate, coach, reward, and discipline a team of up to 25 distribution center associates; address personnel issues with HR and senior leadership.
Partner with HR and operations leadership on vacation approvals, time card management, overtime, and implementation of policies.
Coordinate with operations leadership on departmental policies, procedures, and process improvement initiatives.
Lead interviewing and hiring to meet staffing needs during peak business demands, and support employee performance, quality, and career development.
Organize operational activities each shift to align throughput with customer order volume and service-level expectations.
Identify and develop process improvements, drawing on Lean, Six Sigma, or comparable methodologies.
Maintain working knowledge of operating systems and warehouse software, and seek opportunities to use technology to improve outcomes.
Analyze operational data, develop and execute courses of action, improve performance, and remove bottlenecks.
Present operational updates and process improvement initiatives in business meetings, shift formations, stand-ups, and town halls.
Ensure compliance with safety programs, guidelines, and required training.
Complete administrative tasks and prepare accurate operational reports and correspondence.
Hold the team accountable to measurable performance standards, address barriers, resolve problems, and escalate issues as appropriate.
Apply AI, technology, data, and digital tools to improve efficiency, quality, outcomes, and performance; adapt to new technologies and ways of working.