Distribution Operations Lead

Bradford White•Middleville, MI

About The Position

The Distribution Operations Lead oversees the daily warehouse and distribution of finished goods from various distribution points. The role is responsible for efficient receiving, inventory management, order fulfillment, and outbound shipping within stated lead times. It maintains relationships with third-party service providers, serves as the primary problem solver for customer delivery needs, and manages logistics costs. The Lead oversees third-party logistics partners and coordinates shipments, inventory, customer communications, and logistics operations. The position analyzes logistics data and works to improve efficiency, reduce costs, and enhance customer service.

Requirements

High school diploma or GED required.
Two to three years of previous leadership experience in warehouse or supply chain operations, with an emphasis on customer service.
Ability to coach individuals within the organization and outside it to work effectively as a team.
Ability to interpret data, identify trends, and develop effective solutions to complex logistical problems.
Strong verbal and written communication skills for liaising with suppliers, managers, and team members.
Understanding of supply chain management, warehousing, transportation, inventory management, and material handling.
Strong organizational skills and attention to detail for managing complex logistics data and processes.
Proficiency with logistics software such as Warehouse Management Systems (WMS) and Power BI, and advanced knowledge of Microsoft Office Suite, especially Excel.

Nice To Haves

Bachelor’s degree in a related field preferred.

Responsibilities

Serve as the primary distribution point of contact for internal and external customers, responding to inquiries, providing shipment updates, and managing expectations.
Oversee third-party logistics partners’ daily shipping, receiving, and warehouse operations to ensure smooth product flow.
Oversee scheduling and dispatching inbound and outbound shipments to support on-time delivery.
Liaise with internal departments, carriers, vendors, and external customers to resolve issues, coordinate operations, and provide updates.
Coordinate with transportation companies, third-party logistics companies, and customers’ brokers to support timely deliveries and negotiate favorable terms.
Identify and resolve shipping delays, damaged goods, discrepancies, and short allocations.
Ensure systems integrations provide accurate information for inventory programs, shipping and receiving transactions, and customer order flow; work with assigned business systems analysts to address discrepancies.
Interpret and analyze transportation costs, inventory levels, and delivery-process data to identify improvement opportunities.
Analyze logistics data and implement strategies to improve efficiency, reduce costs, and enhance customer service.
Assist with coordination of shipments, inventory management, and overall logistics operations.
Monitor and manage transportation, warehousing, and other logistics costs.