Lead Onboarding Coordinator

Authority Brands•Atlanta, GA

9d•Onsite

About The Position

The Lead Onboarding Coordinator reports to the Vice President, Training and manages training coordination and new-owner onboarding across the Authority Brands portfolio. Based in Atlanta, Georgia, the role oversees the shared training calendar, classroom and facilitator scheduling, class resources, and owner readiness from signing through on-site attendance. Minimal travel is required. Authority Brands' training organization prepares new franchise owners across its home services businesses to open and run their businesses. Owners complete online pre-work before attending live, hands-on training in Atlanta. Training includes a portfolio-wide common core followed by business-specific training. Common-core subjects may include business planning, financial management, customer experience, sales and marketing, technology, compliance, people management, and day-to-day operating practices. Contracted partners lead the initial curriculum design; the training team delivers training and owns the curriculum after handoff.

Requirements

At least 4 years coordinating training, events, or programs for multiple groups.
Experience building annual schedules that match people, rooms, and equipment across many programs.
Experience supervising or leading others.
Clear written communication with external customers.
Strong skills with Microsoft 365 and scheduling or LMS tools.

Nice To Haves

Franchise onboarding experience.
Experience running operations at a corporate training center.
Travel and lodging management experience.
Experience with resource-scheduling software.

Responsibilities

Build and maintain the annual shared training calendar, scheduling every cohort's dates across the portfolio.
Match classrooms and lab spaces to each class and protect weeks reserved for company town halls.
Match certified facilitators to each class using the Director of Training's qualification matrix, with a named backup.
Balance facilitator teaching loads across the year and flag conflicts or overloads to the Director of Training.
Resource each class with materials, kits, equipment, and vendor partner sessions.
Enroll new owners into cohorts following the franchise development handoff.
Confirm pre-work is complete before confirming a seat and follow up with owners who are behind.
Send franchisees travel and logistics communications covering dates, location, lodging, what to bring, and pre-work reminders.
Coordinate travel and lodging for attendees and facilitators within policy.
Work with brand launch teams and franchise business consultants on each owner's timing.
Report on seats, fill, readiness, and facilitator load by brand.
Supervise the Onboarding Coordinator.