Lead, Onboard Revenue

Royal Caribbean Cruises Ltd•Miami, FL

17h•Onsite

About The Position

Royal Caribbean Group’s Hotel Onboard Revenue team is hiring a full-time Lead, Onboard Revenue, based on-site at its headquarters. The position drives projects to enhance the onboard guest experience, maximize onboard revenue yields, and manage shipboard personnel. The role serves as a subject matter expert for onboard complaint reporting and analytics, providing the hotel organization with visibility into complaint root causes. It also oversees shipboard operations and works to streamline procedures across the fleet and improve revenue-generating operations. The Lead works with Hotel Operations teams to understand business challenges, develop reporting and analytical approaches, identify process improvements, and communicate actionable findings to management. The role produces recurring KPI reports, conducts product performance and pricing analyses, estimates the impact of product and price changes, and responds to ad hoc analytical requests. Operational duties include managing shipboard crew, procedures, SOPs, invoice payments, and cost-saving efforts. The role supports reporting, systems, and modeling of current and expected revenue to inform daily and strategic onboard revenue decisions. The position may require regular domestic or international travel, and may involve travel to other office locations.

Requirements

Bachelor’s degree from a four-year college or university, with a focus in a quantitative discipline, required; an equivalent combination of education and experience will be considered.
Demonstrated experience in project management.
Demonstrated aptitude for problem solving and problem identification.
Ability to structure quantitative analyses of complex issues logically.
Strong written and verbal communication skills and ability to work in a global environment.
Attention to detail and ability to operate in a team environment.
Excellent interpersonal skills and demonstrated maturity.
Ability to find and understand appropriate data sources for an analysis.
Ability to analyze data, research and identify patterns, and explain findings to business audiences to improve products and processes.
Ability to work in a fast-paced environment while managing multiple projects and responsibilities.
Ability to complete projects with little direction and perform essential duties accurately and on time.

Nice To Haves

MBA preferred.
Five or more years of work experience in a related field preferred.
Three to five years of related experience in business analysis or statistics preferred.
Proficiency in Excel, SQL, and other Business Intelligence tools preferred.

Responsibilities

Work with Hotel Operations teams to understand business challenges and objectives and identify potential business improvements and efficiency gains.
Determine business requirements and develop reporting, forecasting, and optimization techniques that produce actionable results.
Develop data strategies, including data structures, critical information, and tools for retrieving and analyzing data.
Develop and maintain analytical tools to find efficiencies and identify process-improvement opportunities.
Create weekly, monthly, and annual KPI reports and summarize results for different organizational levels and audiences.
Identify actionable insights, make recommendations, and communicate results to influence business decisions.
Quantify performance-improvement opportunities using graphs, schedules, and dynamic reporting tools, and recommend business solutions based on analysis.
Conduct product performance reviews across onboard revenue areas and recommend frameworks and pricing.
Estimate the potential impact of product and price changes.
Automate and optimize reports that are currently manual.
Respond to ad hoc data and analysis needs and support projects by analyzing business data, evaluating trends and pattern changes, and communicating results in an appropriate format.
Work with the Sr. Analyst to oversee and manage onboard crew members, including hiring, scheduling, conflict resolution, career development, and performance reviews.
Manage onboard procedures, including commission requests and contractor requests.
Create and update standard operating procedures.
Track, review, and approve invoice payments.
Identify cost-saving opportunities.
Support reporting, systems, and modeling of current and expected revenue for daily and strategic revenue decisions and analyses.
Perform other job-related duties as assigned.