Lead on Duty

WILLIAMSON STREET GROCERY CO-OP•Middleton, WI

6d•$26 - $26•Onsite

About The Position

The Lead on Duty (LoD) helps ensure store security, smooth operations, and a positive shopping experience for guests. The role collaborates with coworkers to provide high-quality service to internal and external customers, and reports and documents shift issues for management. It carries indirect supervisory responsibility during the scheduled shift. The position is hourly, non-exempt, represented, and scheduled for 32 hours per week at the West - Middleton, Wisconsin location. The specified schedule is Monday 6 a.m.–2 p.m. and Tuesday, Friday, and Saturday 1:30 p.m.–9:30 p.m.; the job details also list the shift as “Any.” The Lead on Duty coordinates or completes work to keep displays and shelves stocked, the store in good condition, and retail and work areas clean, safe, and orderly. The role guides store staff, supports customer service, responds to operational issues, and follows established policies and procedures. The work takes place in a fast-paced retail environment that may include food-service equipment, coolers, cold or hot conditions, and moderate to high noise. Willy Street Co-op describes its mission as socially and environmentally responsible community presence, supporting local nonprofits and programs involving food, nutrition and well-being, sustainable agriculture, cooperative education, and social change. The organization values and promotes diversity, equity, and inclusion.

Requirements

Previous experience in a grocery environment.
Outstanding customer service skills.
Willingness to be open, learn, and take on new responsibilities.
Regular, predictable attendance.
Effective communication skills in English.
Ability to read and comprehend instructions.
Accuracy and thoroughness.
Ability to work independently.
Ability to work in a fast-paced environment.
Ability to handle multiple demands.
Adherence to deadlines.
Ability to stand, walk, bend, and reach; use hands or fingers to handle or feel; and lift up to 60 pounds.
Specific vision abilities: close vision, peripheral vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

Experience or knowledge in multiple departments, such as front end/cashier, deli, cheese counter, juice/coffee bar, produce, meat/seafood, grocery, or general merchandise.
Previous experience working in a co-operative organization.

Responsibilities

Coordinate or complete tasks to keep displays and shelves stocked and the store and work areas clean, safe, orderly, and well maintained.
Ensure the store opens and closes on time.
Maintain a floor presence and support efficient, friendly customer service, including troubleshooting customer questions.
Ensure displays are stocked, faced, and rotated for freshness.
Observe department conditions and report discrepancies, out-of-stocks, performance problems, or other relevant conditions to management.
Monitor staff and provide guidance and direction as needed.
Ensure coverage when staffing gaps occur.
Coordinate and cover department breaks.
Inform the Logistics team about inaccurate shelf labels or other logistics-related concerns.
Oversee staff adherence to established safety procedures and uphold policies and procedures.
Address hazardous conditions immediately and maintain the store in clean, orderly condition during the shift.
Maintain an authoritative presence and attempt to deter theft or other criminal activity.
Follow closing procedures and ensure the store is locked and secure for the night.
Ensure emergencies are handled consistently according to established procedures.
Greet customers and offer assistance; know product locations to help customers find what they need.
Treat people fairly, consistently, and respectfully.
Follow co-op policies and procedures in the Employee Handbook and other company documents.
Participate in required training and meetings.
Maintain a positive attitude and collaborative spirit.
Answer phones as necessary.
Report and document shift issues for management.
Perform other duties assigned by a Supervisor.