Lead Network Engineer- Novo Technologies

VINCI Energies UK & RoI•Irvine, CA

About The Position

The Lead Network Engineer is responsible for deploying, installing, configuring, and supporting network technology—including firewalls, switches, routers, and wireless access points—across a large geographical area in an SLA environment. The role provides network infrastructure support, troubleshoots and repairs faults, and serves as a primary contact for user issues and queries. The position also coordinates on-site Network Engineers for project work, attends project meetings as required, and maintains accurate customer asset records and meaningful updates in the customer ticketing system. The engineer is expected to meet or exceed SLA requirements and customer satisfaction metrics while following security, data protection, health and safety, environmental, and information security policies. The role reports directly to the Operations Director.

Requirements

HPE Network certification, preferably ASE or MASE, or a Cisco equivalent, preferably CCNP, CCNA, or above.
Knowledge of Cisco, Radwin, Meraki, and network device firewalls.
Field experience with CAT 5/6 and coaxial cabling and testing.
Strong understanding of major aspects of systems and network equipment hardware, firmware, and software, and knowledge of multiple platforms.
Exceptional customer service skills, including the ability to simplify technical details.
Strong organisation and ability to work in a fast-paced, structured manner to meet tight deadlines.
Confident, collaborative working style and ability to interface with people at all levels.
Proactive approach to work activities and supporting colleagues.
Ability to recognize and respond to situations with urgency and ownership of problems.
Full UK driving licence.

Responsibilities

Install and support networks.
Troubleshoot issues across networking infrastructure.
Serve as a primary point of contact for user issues and queries.
Attend project meetings as required.
Configure and deploy network equipment.
Follow security and data protection policies and processes.
Maintain the content and accuracy of the customer’s asset database.
Ensure SLA requirements and customer satisfaction metrics meet or exceed targets.
Create and maintain comprehensive, meaningful updates in the customer’s ticket handling system.
Coordinate Network Engineers on site for project work.
Diagnose and repair faults.
Follow internal company policies for health, safety, environmental, and information security matters.
Co-operate with the company to support safe, healthy, and environmentally sound operations on and off site.
Co-operate with auditing committee or management instructions and report business process-training requirements.
Determine, meet, and support customer, statutory, and regulatory requirements.
Raise awareness of service or product non-compliance and complete mandatory training and goals.
Report integrated management system performance, risks, and opportunities for improvement to senior management.
Promote customer focus and help maintain the integrity of management systems when changes are planned or implemented.