Lead Mitigation Technician

Fortify Companies•Stow, MA

8d•Onsite

About The Position

Insurcomm Restoration, part of Fortify Companies, is hiring a field-based Lead Mitigation Technician in Stow, Massachusetts. The role leads emergency restoration projects for residential and commercial properties affected by fire, water, mold, sewer, and storm damage. The technician supervises crews, responds to emergency calls, assesses damage, and oversees mitigation work in accordance with company and IICRC standards. The position sets expectations for safety, professionalism, quality, and efficient project execution while supporting families and businesses during difficult circumstances.

Requirements

IICRC WRT certification, or willingness to obtain it immediately.
Prior experience in restoration, mitigation, or construction.
Demonstrated ability to lead a crew and manage job-site workflow.
Proficiency with hand and power tools.
Ability to lift up to 50 pounds and perform physical labor in varying environments.
Strong communication, leadership, and interpersonal skills.
Strong social awareness and customer-service mindset.
Acceptable driving record.
Reliable attendance and punctuality.
Ability to navigate Microsoft Teams and complete on-site documentation using a smartphone and industry software such as Proven Jobs, Encircle, and Docusketch.
Team-oriented mindset with a positive, solution-focused attitude.
Ability to safely wear and work in required PPE, including a respirator, with or without reasonable accommodations.

Nice To Haves

AMRT (Applied Microbial Remediation Technician) certification.
Experience with PSA or similar job-management platforms.
Experience training or mentoring team members.

Responsibilities

Lead and supervise mitigation crews on residential and commercial job sites.
Respond to emergency mitigation calls and assess damage caused by fire, water, mold, and weather-related events.
Perform and oversee water extraction, structural drying, and mitigation services in accordance with IICRC standards.
Develop drying plans and monitor progress to ensure correct equipment placement and moisture goals.
Safely and efficiently remove and dispose of damaged building materials.
Decontaminate, clean, and deodorize affected interior spaces.
Coordinate with the Contents Division to clean, pack, and store salvageable items.
Document job progress with photos, moisture readings, and detailed notes using PSA and other required software.
Communicate professionally with clients, adjusters, and internal teams.
Maintain a clean, organized, and safe job site.
Set up, operate, clean, and store tools and equipment properly.
Train and mentor Mitigation Technicians to uphold quality and safety standards.
Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.

Benefits

Comprehensive health, dental, and vision coverage.
401(k) with company match.
Generous paid time off.
Nine paid holidays.
Company vehicle, depending on role.
Monthly company technology stipend.
Company gear and branded materials, including $300 in swag bucks for the company merchandise site.
Ongoing training and certification support.
Paid training and certification advancement.
Clear growth path within an expanding organization.