Lead Mitigation Technician
About The Position
Insurcomm Restoration, part of Fortify Companies, is hiring a field-based Lead Mitigation Technician in Stow, Massachusetts. The role leads emergency restoration projects for residential and commercial properties affected by fire, water, mold, sewer, and storm damage. The technician leads and mentors mitigation crews, oversees hands-on mitigation work, and ensures projects meet company and IICRC safety, quality, and execution standards. The position involves responding to emergency calls, assessing damage, developing and monitoring drying plans, documenting work, and communicating with clients, adjusters, and internal teams. Insurcomm Restoration provides restoration, reconstruction, and emergency response services. The company describes its work as helping property owners, facility teams, and communities recover from property damage and environmental hazards, and says it operates across 210+ markets nationwide as part of Fortify Companies.
Requirements
- IICRC WRT certification or willingness to obtain it immediately.
- Prior experience in restoration, mitigation, or construction.
- Demonstrated ability to lead a crew and manage job-site workflow.
- Proficiency with hand and power tools.
- Ability to lift up to 50 lbs and perform physical labor in varying environments.
- Strong communication, leadership, and interpersonal skills.
- Strong social awareness and a customer service mindset.
- Acceptable driving record.
- Reliable attendance and punctuality.
- Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software, including Proven Jobs, Encircle, and Docusketch.
- Team-oriented mindset with a positive, solution-focused attitude.
- Ability to safely wear and work in required PPE, including a respirator, with or without reasonable accommodations.
Nice To Haves
- AMRT (Applied Microbial Remediation Technician) certification.
- Experience with PSA or similar job management platforms.
- Experience training or mentoring team members.
Responsibilities
- Lead and supervise mitigation crews at residential and commercial job sites.
- Respond to emergency mitigation calls and assess damage from fire, water, mold, and weather-related events.
- Perform and oversee water extraction, structural drying, and mitigation in accordance with IICRC standards.
- Develop drying plans and monitor progress, equipment placement, and moisture goals.
- Safely and efficiently remove and dispose of damaged building materials.
- Decontaminate, clean, and deodorize affected interior spaces.
- Collaborate with the Contents Division to clean, pack, and store salvageable items.
- Document job progress with photos, moisture readings, and detailed notes using PSA and other required software.
- Communicate professionally with clients, adjusters, and internal teams.
- Maintain clean, organized, and safe job sites.
- Set up, operate, clean, and store tools and equipment properly.
- Train and mentor Mitigation Technicians on quality and safety standards.
- Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.
Benefits
- Comprehensive health insurance coverage.
- Dental coverage.
- Vision coverage.
- 401(k) with company match.
- Generous paid time off.
- 9 paid holidays.
- Company vehicle, role dependent.
- Monthly company technology stipend.
- Company gear and branded materials, including $300 in swag bucks for the company merchandise site.
- Ongoing training and certification support.
- Paid training and certification advancement.
- Supportive team culture focused on safety and excellence.
- Clear growth path within an expanding organization.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
