Lead Mitigation Technician

Fortify Companies•Rockville, MD

2h•Onsite

About The Position

Insurcomm Restoration, part of Fortify Companies, is hiring a field-based, full-time Mitigation Technician in Rockville, Maryland. The role provides emergency restoration services to families and businesses affected by fire, water, mold, sewer, and storm damage. Technicians stabilize properties, prevent further damage, and provide professional, compassionate service during stressful situations. The position involves responding to emergency calls, assessing property damage, performing water extraction and structural drying, removing damaged materials, and cleaning, decontaminating, and deodorizing affected spaces. Technicians document work, communicate with clients, coordinate with colleagues and the Contents Division, and maintain safe, orderly job sites, equipment, vehicles, and warehouse practices. The company describes its work as part of a broader restoration and property-protection platform, with coordinated services across prevention, response, restoration, and rebuilding. Its stated values include safety, service, urgency, consistency, and teamwork. The posting also describes training and certification support, growth opportunities, and a collaborative, safety-focused culture.

Requirements

Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification).
Proficiency with hand and power tools.
Ability to lift up to 50 lbs and perform physical labor in varying environments.
Strong communication, listening, and interpersonal skills.
Strong social awareness and a customer-service mindset.
Acceptable driving record.
Reliable attendance and punctuality.
Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software, including Proven Jobs, Encircle, and Docusketch.
Team-oriented mindset with a positive, solution-focused attitude.
Ability to safely wear and work in required personal protective equipment, including a respirator, with or without reasonable accommodations.

Nice To Haves

WRT (Water Damage Restoration) certification.
Prior experience in restoration, construction, or a related field.
Experience with PSA or similar job management platforms.

Responsibilities

Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events.
Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards.
Remove and dispose of damaged building materials safely and efficiently.
Decontaminate, clean, and deodorize affected interior spaces.
Collaborate with the Contents Division to clean, pack, and store salvageable items.
Document job progress with photos and detailed notes using PSA and other required software.
Communicate professionally with clients and answer questions with empathy and respect.
Maintain a clean, organized, and safe job site.
Set up, operate, clean, and store tools and equipment properly.
Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.
Work collaboratively with project managers, crew chiefs, and team members.

Benefits

Competitive hourly pay based on experience.
Comprehensive health, dental, and vision coverage.
401(k) with company match; the benefits list specifies a 4% match.
Generous paid time off and 9 paid holidays.
Company vehicle or truck (role dependent).
Monthly technology stipend or reimbursement.
Company gear and branded materials, including $300 in swag bucks for the company merchandise site.
Ongoing training and certification support, including paid training and certification advancement.
Disability insurance.
Employee assistance program.
Flexible spending account.
Fuel card.
Health savings account.
Life insurance.
Parental leave.
Growth opportunities within an expanding organization.