Lead Mitigation Technician

Fortify Companies•Portland, ME

5h•Onsite

About The Position

Insurcomm Restoration, part of Fortify Companies, is hiring a field-based Lead Mitigation Technician in Topsham, Maine. The role leads emergency restoration projects for families and businesses affected by fire, water, mold, sewer, and storm damage. The Lead Mitigation Technician supervises crews, sets expectations for safety and professionalism, and ensures work is completed efficiently and in accordance with company and IICRC standards. Insurcomm Restoration provides restoration, reconstruction, and emergency response services. The company has served property owners, facility teams, and communities for more than 30 years. Fortify Companies operates across more than 210 markets nationwide and coordinates services spanning prevention, response, restoration, and rebuilding. This is a hands-on leadership position involving emergency response, property damage assessment, water extraction and structural drying, demolition and disposal of damaged materials, cleaning and deodorizing, job documentation, client and team communication, and the care of tools, equipment, vehicles, and job sites. The role also trains and mentors Mitigation Technicians.

Requirements

IICRC WRT certification, or willingness to obtain it immediately.
Prior experience in restoration, mitigation, or construction.
Demonstrated ability to lead a crew and manage job site workflow.
Proficiency with hand and power tools.
Ability to lift up to 50 lbs and perform physical labor in varying environments.
Strong communication, leadership, and interpersonal skills.
Strong social awareness and a customer service mindset.
Acceptable driving record.
Reliable attendance and punctuality.
Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software, including Proven Jobs, Encircle, and Docusketch.
Team-oriented mindset with a positive, solution-focused attitude.
Ability to safely wear and work in required personal protective equipment, including a respirator, with or without reasonable accommodations.

Nice To Haves

ASD (Applied Structural Drying) certification.
Experience with PSA or similar job management platforms.
Experience training or mentoring team members.

Responsibilities

Lead and supervise mitigation crews on residential and commercial job sites.
Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events.
Perform and oversee water extraction, structural drying, and mitigation services in accordance with IICRC standards.
Develop drying plans and monitor progress to ensure proper equipment placement and moisture goals are met.
Remove and dispose of damaged building materials safely and efficiently.
Decontaminate, clean, and deodorize affected interior spaces.
Collaborate with the Contents Division to clean, pack, and store salvageable items.
Document job progress through photos, moisture readings, and detailed notes using PSA and other required software.
Communicate clearly and professionally with clients, adjusters, and internal teams.
Maintain a clean, organized, and safe job site.
Ensure proper setup, operation, cleaning, and storage of tools and equipment.
Train and mentor Mitigation Technicians to uphold quality and safety standards.
Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.
Perform other duties as assigned to support the needs of the team and business.

Benefits

Competitive hourly pay based on experience.
Comprehensive health, dental, and vision coverage.
401(k) with company match.
Generous PTO and 9 paid holidays.
Company vehicle, role dependent.
Monthly company technology stipend.
Company gear and branded materials, including $300 in swag bucks for the company merchandise site.
Ongoing training and certification support.
Paid training and certification advancement.
Hands-on leadership role with meaningful impact in the Topsham community.
Supportive team culture focused on safety and excellence.
Clear growth path within an expanding organization.
Values-driven, collaborative team.