Lead Medicolegal Administrative Specialist - Tidewater District

DHRM•Norfolk, VA

About The Position

The Lead Medicolegal Administrative Specialist serves as the lead member of the medicolegal administrative team under the District Administrator. The incumbent independently performs complex technical and administrative tasks while applying Virginia Code, policies, and procedures. The role acts as an expert contact and information resource for one or more programs and for other medicolegal administrative staff, performs complex technical duties across services available in the Office of Chief Medical Examiner district office, and provides guidance and support to promote customer service and access to services. The position leads, advises, and trains staff; designs and directs workflow processes; gathers data and prepares reports on program activities; analyzes trends; validates and records information; evaluates information and documentation requests in accordance with Virginia Code; prepares documentation; and develops, promotes, and coordinates program activities.

Requirements

Working knowledge of office procedures, computer and software technology, policies and procedures, and customer service.
Thorough knowledge and understanding of Virginia Code 32.1-283, including limits on the release of information and health records and next-of-kin priority succession to prevent incorrect release of information.
Strong interpersonal and oral and written communication skills.
Strong organizational skills and experience with software applications, Microsoft Office products (including Word and Excel), database entry, and general office equipment such as copiers, fax machines, and calculators.
Ability and experience setting up and maintaining files and manuals.
Ability to maintain confidentiality.
Ability to work independently, be self-motivated, and handle sensitive issues requiring discretion and sound judgment.
Ability to interact and communicate successfully, orally and in writing, with all levels of agency staff, government officials, and the general public.
Ability to interpret and apply code, policy, and regulations applicable to the assigned program area.

Nice To Haves

Experience working in an administrative or office setting and/or a medical or healthcare setting.
Understanding of state government operations, including relevant programs, policies, and Virginia Code.

Responsibilities

Serve as the lead member of the medicolegal administrative team under the District Administrator.
Independently perform complex technical and administrative tasks while applying Virginia Code, policies, and procedures.
Act as an expert contact and information resource for assigned programs and other medicolegal administrative staff.
Perform complex technical duties for program services available in the Office of Chief Medical Examiner district office.
Provide guidance and support that promote customer service and access to other services.
Direct, advise, and train others as a lead worker.
Design and direct workflow processes.
Gather data and collect and prepare reports on program activities.
Analyze trends, validate information, and record information.
Evaluate information and documentation requests in accordance with Virginia Code and prepare documentation.
Develop, promote, and coordinate program activities.