Lead Medical Coordinator (Bilingual)

Dynamic Service Solutions • Houston, TX

7d • Onsite

About The Position

The Lead Medical Coordinator (LMC) guides and ensures the quality of medical services, treatment, and interventions provided to Unaccompanied Children in the program, in collaboration with contracted physicians. The LMC monitors patients’ health by observing and assessing their records, symptoms, and responses to treatment and care, and interacts with children to guide and instruct them in aftercare measures. The role emphasizes disease prevention and health maintenance while ensuring compliance with state licensing requirements, Office of Refugee Resettlement requirements, and program policies and procedures.

The LMC oversees health services and coordinates timely, appropriate care for children. The role supervises Medical Coordinators and Medical Assistants, provides staff training on relevant medical, dental, and public health topics, and develops and maintains policies and procedures for health records, triage, emergency response, environmental health and safety, and post-release care planning. The LMC assesses and monitors the medical services department and its staff, performs quality assurance including electronic medical record audits, oversees diagnostic and other medical documentation, and maintains client medical records in accordance with applicable medical, administrative, ethical, legal, and regulatory requirements.

The position is based in Houston, Texas. Work is performed mostly in an office setting, with some overnight travel. The role requires a flexible and efficient schedule and may involve extended hours, weekends, on-call duties, public speaking, and evening work. Regular computer work and close contact with patients and doctors are part of the job. The employee is exposed to diseases or infections daily and is expected to wear masks or rubber gloves for protection; a uniform or lab jacket is usually worn. The role involves standing, walking, sitting, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, talking, and hearing. Occasional lifting or moving of up to 25 pounds is required.

Requirements

• Minimum of 1 year of employment in public health or a healthcare setting, with demonstrated experience in care coordination, health administration, or direct clinical care.
• Licensed Registered Nurse (RN) with a bachelor’s degree, or a higher health-related qualification such as Physician Assistant or Nurse Practitioner.
• 1 year of supervisory experience.
• Bilingual in English and Spanish.
• Ability to maintain a flexible, organized, and efficient work schedule, including extended hours, weekends, and on-call work.
• Ability to perform the stated physical duties, including occasional lifting or moving of up to 25 pounds.

Nice To Haves

• Pediatric experience.

Responsibilities

• Oversee health services and coordinate timely, appropriate health services for children in care.
• Supervise Medical Coordinators and Medical Assistants and provide staff training on medical, dental, and public health topics relevant to pediatric, adolescent, and migrant health.
• Develop and maintain policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health care planning and coordination.
• Assess, facilitate, and monitor components of the medical services department and staff, including quality assurance of the medical program and audits of electronic medical records.
• Oversee and manage diagnostic filing and electronic, scanned, and hard-copy documentation in current charts.
• Compile, record, process, and maintain client medical records in accordance with medical, administrative, ethical, legal, and regulatory requirements, including results, physician appointments, and follow-ups.
• Monitor children’s health by reviewing records, symptoms, and responses to treatment and care, and guide them in aftercare measures.
• Collaborate with contracted physicians to ensure the quality of medical services, treatment, and interventions.

Benefits

• Competitive salary.
• Medical, dental, and vision benefits.
• Health Savings Account (HSA) and Dependent Care Flexible Spending Account (DCFSA).
• 401(k) retirement plan.
• Life and disability plans and other supplemental plans.
• Student Loan Assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities, ongoing training in best practices, and leadership development.
• Supportive team environment, mentorship, and pathways for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager