Lead Medical Assistant - Pacific Heart - Santa Monica

Cedars-Sinai Medical Center•Santa Monica, CA

About The Position

The Lead Medical Assistant functions as a clinical team lead for Medical Assistants in the office. The role supports physicians and clinical staff in delivering health care by performing medically related tasks and applying the knowledge and skills needed to work in more than one specialty area. The Lead Medical Assistant is responsible for orienting and clinically training Medical Assistants according to approved standard work, reviewing staff clinical and administrative skills, assessing workflow, and monitoring staffing and scheduling coverage.

Requirements

High school diploma or GED; minimum.
Associate degree/college diploma in Medical Assisting from an accredited educational program and/or Medical Assistant certification from a board-approved Medical Assistant organization; minimum.
Five years of experience working as a Medical Assistant in an outpatient clinical or medical office setting; minimum.
Basic Life Support (BLS) certification upon hire; must be the AHA Healthcare Provider type.

Nice To Haves

Vocational/technical diploma; minimum qualification as listed.
Graduation from an accredited X-Ray program; preferred.
Six years of experience working as a Medical Assistant in an outpatient clinical or medical office setting; preferred.
Certified Registered Medical Assistant certification upon hire; preferred, from a board-approved Medical Assistant organization.

Responsibilities

Lead huddles to monitor, assess, and evaluate department workflow.
Provide orientation and training for Medical Assistants and administrative staff.
Assist the Supervisor with preparation and documentation related to corrective actions and make recommendations.
Assist in monitoring policies and department-specific data to safeguard organizational resources.
Evaluate staff administrative and clinical skills within their scope of practice.
Manage patient care flow and assist with monitoring CS-Link message pools.
Assist with administrative and clinical support activities, including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Prepare patients for providers by reviewing current medications and recording them in the medical record.
Take appropriate vital signs and document them in the medical record.
Set up examination and procedure rooms according to patient visit needs.
Monitor clinical-area inventory, evaluate equipment, and clean or reprocess equipment and supplies.
Assist providers during examinations and procedures within scope of practice and as directed by the provider.
Assist with suite quality-assurance measures, including recording quality-control testing on designated equipment.
Assist with and direct patient inquiries or complaints to appropriate medical staff, administrative staff, insurance plans, and other departments to ensure satisfactory resolution.
Serve as a chaperone when needed after completing required Chaperone Training.