Lead Valet – Sandbourne Santa Monica

Towne Park • Santa Monica, CA

2d • Onsite

About The Position

The Lead Valet, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services during arrivals and departures. It also supports guests with directions, transportation, reservations, facility information, messages, and requested amenities.

The position explains parking rates and retrieval procedures, manages vehicle claim checks and keys, maintains complete and accurate valet records, and calculates and collects revenue when needed. The work follows established practices and procedures, with duties performed under specific directions and checked or verified frequently. The schedule is 3 p.m. to 10 p.m., Thursday through Sunday. The hourly base pay is $25 plus tips, with a $1 shift differential for overnight work.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance of that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers, multiply and divide with tens and hundreds, and use American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
• Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the site.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED