Lead Valet – Sandbourne Santa Monica

Towne Park • Santa Monica, CA

1d • Onsite

About The Position

The Lead Valet, listed under the Guest Service Associate job summary, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists guests with luggage and bell services, and helps with arrivals and departures. It also involves welcoming guests, answering questions, providing directions and information about facility amenities and local attractions, and explaining parking procedures and rates. The position maintains accurate vehicle, key, damage-survey, and claim-check records and collects parking revenue when needed.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of employment, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers, tens and hundreds, and American currency; understand 24-hour and military time systems; and understand rates based on elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet, use guest last names, and welcome guests using the salutation of the day.
• Use proper Towne Park phone etiquette and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously.
• Assist with bell services and luggage storage, open vehicle and hotel doors for guests, and deliver or pick up guest luggage where applicable.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities as requested and shuttle guests to approved destinations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED