Senior Medical Assistant - Pacific Heart - Santa Monica

Cedars-Sinai Medical Center•Santa Monica, CA

10d

About The Position

The Senior Medical Assistant supports patient relations and clinical and administrative operations in an outpatient setting. The role verifies patient information and visit purpose, prepares patients for examinations, performs preliminary physical tests, takes vital signs, and records patient history and current medications. The position also includes appointment scheduling and maintaining patient demographic and insurance information. The Senior Medical Assistant works with minimal supervision and has the skill and knowledge to work in more than one specialty area. The role coordinates patient care flow and communication among patients, families, medical and administrative staff, insurers, and other departments. It also supports quality assurance, department-specific data tracking, equipment and inventory upkeep, staff training, and continuous improvement.

Requirements

High school diploma or GED.
Graduation from an accredited Medical Assistant educational program and/or Medical Assistant certification from a Board-approved Medical Assistant organization.
At least 3 years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.

Nice To Haves

5 years of experience working as a Medical Assistant in an outpatient clinical or medical office setting.

Responsibilities

Greet patients, take appropriate vital signs, review current medications, and record information in the medical record.
Verify patient information and purpose of visit, prepare patients for examination, perform preliminary physical tests, and report patient history summaries.
Schedule appointments and collect and maintain current patient demographic and insurance information.
Coordinate administrative and clinical support activities, including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll.
Coordinate communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments.
Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
Collaborate with management to develop and implement protocols or procedures that improve efficiency and patient outcomes.
Monitor personal workflow independently and meet position requirements with minimal supervision.
Assist with tracking and supervising department-specific data.
Explain policies, procedures, or services to patients using clinical or administrative knowledge within scope of practice.
Monitor clinical-area inventory, and clean or reprocess equipment and supplies according to standard work and department guidelines.
Address patient, physician, and staff concerns; direct inquiries or complaints to appropriate medical staff and follow up on resolution.
Participate in quality assurance programs and conduct regular audits of clinical practices and patient care processes.
Assist with quality assurance measures for suites, including recording quality-control testing on designated equipment.
Assist with physician schedules, identify improvement opportunities, and handle patient/provider correspondence as instructed.
May lead daily huddles and staff meetings and participate in performance improvement activities in the assigned department.
Follow infection prevention standards, department policies, and guidelines.
Train new medical assistants on clinical procedures, patient interaction, and medical equipment use.
Mentor staff on patient care and office protocols and provide ongoing education and support to the team.