Lead Medical Assistant (CMA) - Occupational Health - Boeing Clinic

Roper St. Francis Healthcare • Charleston, SC

17h

About The Position

The Lead Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the role contributes to completing patients’ chief complaints by collecting measures such as respirations, blood pressure, pulse oximetry, height, weight, and temperature; documents patient and family needs; participates in planning and implementing care; and administers ordered medications within Medical Assisting scope and state guidelines.

The position supports patient and clinic operations, including preparing patients for examinations, maintaining accurate electronic records, assisting with virtual visits, following up on orders and referrals, and helping with administrative workflows as needed. The Lead Medical Assistant may travel to other facilities or adjust hours to meet patient-care needs, as directed by the practice manager. The role serves adult and geriatric patients and requires adherence to legal responsibilities, competency guidelines, safety practices, and infection-control policies.

Requirements

• Active Medical Assisting certification from an accepted credentialing organization is required: CMA, RMA, CCMA, or another listed certification accepted in the applicable state. NCMA and NRCMA are not accepted in South Carolina; ABR-OE may be acceptable if the incumbent cannot obtain MA certification, but is not accepted in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; it is preferred at hire and required before independent patient care at BSMH.
• High school diploma or GED is required.
• In South Carolina, completion of an eligible Medical Assisting education or training program is required.
• Strong oral and written communication skills.
• Ability to collaborate with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, telephone, and fax machine.
• Ability to perform the position’s physical requirements, including manual dexterity, reaching above the shoulder, repetitive arm and hand movements, finger dexterity, and the specified visual and hearing abilities.
• Ability to exercise universal precautions and use personal protective equipment and devices.

Nice To Haves

• Completion of an accredited post-secondary Medical Assistant education program is preferred outside South Carolina; in South Carolina, an eligible program is required.
• Completion of externship or clinical laboratory training is preferred.
• One year of recent Medical Assisting experience is preferred.
• BLS Basic Life Support is preferred at hire at BSMH.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Identify significant changes in patient condition through data collection and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or an appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines and patient-care and operational needs.
• Show patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours to meet patient-care needs as directed by the practice manager.
• Keep work areas, examination rooms, and equipment clean, orderly, safe, available, and functioning properly.
• Assist patients and providers with virtual health visits, including setting up the platform, pre-charting, contacting patients to confirm preparedness, troubleshooting, and collecting relevant patient information before the visit.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front-desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Participate in ongoing training according to organization and market recommendations.
• Record patients’ medical histories, vital statistics, and test results in medical records.
• Interview patients to obtain medical information and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect blood, tissue, or other laboratory specimens; log specimens and prepare them for testing.
• Provide authorized prescription and drug-refill information to pharmacies as directed by a provider.
• Explain treatment procedures, medications, diets, and physicians’ instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED